Ellingson is hiring for a Technology Support Specialist to join their growing team. Ellingson is a stable, family values-based company that specializes in underground solutions throughout Southern Minnesota and the entire United States. Very limited travel.

Schedule expectations:

M-F, 8am - 5pm at our headquarters in West Concord, MN.

Our benefits include:

Paid Time Off Health, Dental, and Vision Insurance 401(k) match The Technology Support Specialist is responsible for installing and supporting system software and equipment used by company employees, provisioning user accounts and required software licenses, and providing technical support services to end users.

Required Qualifications Education:

Associate's degree or higher in Information Technology, Computer Science, or a related field preferred.

Experience:

Minimum of 1 to 2 years of experience in a professional IT help desk or customer-facing technical support role or similar.

Technical Proficiencies:

Proficiency in remote administration and troubleshooting of desktop PCs and mobile devices. Experience with Office365 administration.

Interpersonal Skills:

Outstanding written and oral communication skills, with the ability to translate technical jargon into simple, clear instructions.

Customer Service Mindset:

High levels of patience, empathy, and the ability to professionally de-escalate frustrated or distressed users.

Soft Skills & Attributes Active Listening:

The ability to accurately understand the issue a customer is describing and asking clarifying diagnostic questions.

Time Management:

Capable of prioritizing multiple incoming tickets in a high-pressure, fast-paced environment.

Continuous Learning:

A strong desire to stay updated on emerging software, hardware, and cybersecurity threats. Preferred Qualifications 4-year technical degree. Construction experience is preferred. A full job description will be available upon request during the interview process. Ellingson is a Drug Free and Equal Opportunity Employer.