A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
IT Service Desk Agent. Hired by Matrix - 3.6 South Jordan, UT Job Details Contract $25 an hour 1 day ago Qualifications Live chat Technical support via phone Texting/chatbox tools Phone communication Windows High school diploma or GED Phone customer support Desktop (troubleshooting support) Customer support ticket management Customer support Hardware diagnostics Ticketing system technical support
Full Job Description At-a-Glance:
Are you ready to build your career by joining a global financial institution. If so, our client is hiring a IT Service Desk Agent.
Position Type:
Contract Onsite Shift Requirements:
Afternoon coverage as late as 6 - 8 PM local time
Requirements:
High school diploma or GED 2-5 years of IT Support, Help Desk, Service Desk, or Technical Support experience Experience supporting users through phone, chat, and ticketing systems Strong troubleshooting skills with hardware, software, and Windows systems Excellent customer service and communication skills (written and verbal) Strong problem-solving and critical-thinking abilities Self-motivated with the ability to work independently and prioritize tasks under pressure Technical aptitude with the ability to learn and support a broad range of IT systems and applications Ability to work afternoon/evening shifts and in a fast-paced environment
Preferences:
2-5 years of demonstrated customer support experience via phone and chat Demonstrated employment stability and a record of successfully completing prior assignments
Responsibilities:
Serve as the first point of contact for end users seeking IT support through phone and live chat channels Deliver exceptional customer service, efficiently resolve technical issues, and ensure accurate documentation in a call/chat ticketing system Demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates Contribute to continuous improvement by identifying opportunities to streamline or automate processes Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components Perform incident assessment, triage, research, training/education, resolution, and recovery Install, modify, clean, or repair hardware and software as required Collaborate with team members to ensure service excellence and share knowledge Maintain composure and professionalism in high-pressure and difficult situations Adhere to company policies and procedures, contributing to a safe and professional work environment Demonstrate flexibility and willingness to support variable shifts, including holidays, overtime, shift changes, and weekends Get in
Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Sparsh at (862) 895-5696 to learn more. #HbM6349
