Service Desk Support Apprentice

Service Desk Support Analyst Apprentice Boulder Community Health, Boulder, CO 80303 $22.84

• $34.27an hour
• Per Diem
• Range includes per diem differential.

+$2.00/hr for evening and weekend shifts. The Service Desk Support Analyst is responsible for providing high-quality technical support to Service Desk customers throughout Boulder Community Hospital, supporting desktop, print, and peripheral infrastructure as well as application systems. This role is essential in maintaining operational efficiency, responding to, and resolving incidents, and contributing to knowledge management and process improvement. The analyst escalates complex issues as appropriate, participates in training and mentoring activities, and ensures compliance with all regulatory and organizational standards. The position works under the supervision of the IT Service Desk Manager and in collaboration with all IT staff. This is a hybrid work team where limited roles can operate remotely, while others are required to operate on location. The Service Desk Manager dictates the on-site requirements based on skill level, operational needs, and analyst performance.

Benefits:

403(b)Retirement plan Education assistance program Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki Free one-on-one retirement planning sessions Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family Qualifications Previous Service Desk or relevant IT experience preferred. Have achieved at least one of the following certifications or obtain within 6 months of employment: CompTIA A+, Microsoft 365

Certified:

Modern Desktop Administrator Associate, other specialty certifications such as security certifications (e.g., CompTIA Security+) or certifications focused on specific technologies (e.g., cloud computing platforms) may be substituted at the discretion of the Service Desk Manager. A Bachelor of Science degree in a computer-related field can be substituted for the certification requirement or 1 year of relevant experience. ITIL Foundation experience a plus. Driver's License (for providing off-site support) is required. Generally, less than 2 years full-time experience troubleshooting and supporting a Windows environment, printers, and peripherals. Familiarity with enterprise IT solutions used for account creation, document creation, directory services, and enterprise desktop deployments. Experience in an enterprise setting is a plus. Developing application and desktop hardware troubleshooting skills and accountability. Responsibilities Provide technical support for hardware, software, operating systems, email, printers, mobile devices, and collaboration tools. Troubleshoot and resolve end-user issues; escalate to internal teams or vendors as needed. Install, configure, and deploy computers, applications, and peripherals. Accurately document and manage tickets in the Service Desk system with proper prioritization. Deliver excellent customer service using clear, non-technical communication. Keep users informed and ensure timely resolution of all requests and incidents. Maintain inventory and contribute to knowledge base documentation. Follow IT and organizational policies, including security protocols and best practices. About Boulder Community Health and Boulder, Colorado Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado, serving the Boulder County community. Our flagship facility, Boulder Community Hospital, along with several other locations, provides comprehensive care, including acute care, emergency services, psychiatric care, and outpatient services. BCH offers a wide range of specialties, including cardiology, oncology, orthopedics, maternity, and mental health care, with a strong emphasis on patient-centered, high-quality care. We are dedicated to improving community health through advanced medical technology, evidence-based practices, wellness programs, and community outreach initiatives. BCH maintains strong partnerships with local physicians and supports public health efforts to promote healthy lifestyles and address health disparities. As a Certified Level II Trauma Center, Boulder Community Hospital provides expert emergency care for serious and complex injuries while delivering comprehensive services across the full continuum of care. EOE/Affirmative Action/Drug-free workplace. BCH will never conduct interviews or ask for employment documents via text. This position has no close date. Applications will be accepted until the position is filled.

Location:

Boulder Community Health

IT Service Desk Schedule:

Per Diem

• no regular schedule
• vacation coverage only, Various
• 8 hour shifts, no set schedule