Job Title:

Manufacturing IT Administrator Position Summary The Manufacturing IT Administrator provides critical, front-line technical support for corporate and production environment systems. This role ensures high operational uptime by maintaining hardware, troubleshooting software, and supporting specialized manufacturing execution systems (MES) and ERP platforms. A key objective of this position is managing daily IT operations to allow senior IT leadership to focus on strategic initiatives and compliance frameworks (DoD, ITAR, CMMC).

Key Responsibilities Production & Manufacturing Applications Support ERP Assistance:

Provide primary end-user troubleshooting and support for the QAD ERP system.

Ignition Support:

Act as the first-line support for Ignition systems. Perform basic functionality and server health checks, escalating to contracted support vendors when necessary.

Roadrunner Support:

Serve as a core technical resource for the Roadrunner manufacturing application, ensuring smooth integration, data flow, and user troubleshooting.

Industrial Hardware:

Maintain, evaluate, and fix specialized manufacturing hardware, including barcode scanners, digital scales, and time clocks.

Endpoint & Software Management PC Lifecycle:

Manage hardware imaging, configuration, deployment, and physical troubleshooting for workstations.

Software Support:

Deliver comprehensive PC software troubleshooting and user assistance.

Daily Operations:

Standardize desktop environments to free up senior IT resources for cybersecurity compliance readiness.

Printer & Peripheral Infrastructure Office Printers:

Troubleshoot laser printers and copiers. Perform immediate fixes or coordinate repairs with contracted vendors.

Barcode Printers:

Diagnose industrial barcode printer issues. Repair internally or research and recommend replacement options.

Auxiliary Devices:

Maintain peripheral equipment including postal machines, document scanners, and security cameras.

On-Call & Operations Support After-Hours Support:

Participate in an off-hours and weekend on-call rotation.

Remote Triage:

Resolve remote helpdesk tickets, including Active Directory/QAD account lockouts and email issues.

Operations Knowledge:

Leverage knowledge of local facility operations to resolve localized hardware, camera, Roadrunner, and Ignition system issues.

Qualifications & Requirements Experience:

2+ years of IT support experience, preferably within a manufacturing or industrial environment.

Technical Skills:

Proficiency in Windows OS, Active Directory, PC imaging tools, and basic network troubleshooting.

Manufacturing Applications:

Hands-on exposure to ERP software (QAD preferred) and manufacturing systems like Ignition or Roadrunner is highly advantageous.

Problem Solving:

Strong hardware diagnostic skills spanning PCs, industrial printers, and peripheral devices.

Availability:

Must be willing to participate in a weekly on-call rotation and travel on-site during off-hours for critical infrastructure failures.

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Will you now or in the future require employment visa sponsorship? What is your expected salary range for a position with these responsibilities? Are you willing to participate in a weekly on-call rotation and travel on-site during off-hours for critical infrastructure failures?

Education:

Associate (Preferred)

Experience:

IT support: 2 years (Preferred) Ability to

Commute:

Port Huron, MI 48060 (Required) Willingness to travel: 25% (Preferred)

Work Location:

In person