Deskside Support Introduction:

A deskside technician's job is to provide support and maintenance for a company's desktop computing environment. They play a crucial role in ensuring that all desktop systems are running smoothly and efficiently.

Responsibilities:

Troubleshooting:

Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices.

Installation:

Installing, configuring, and maintaining hardware and software.

Diagnosis:

Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures.

Network support:

Troubleshooting network devices to ensure connectivity.

Virus detection:

Implementing virus detection and eradication procedures.

End-user support:

Providing end-user assistance in person, by telephone, or via email.

Customer service:

Acting as a model of customer service excellence for organizational staff members.

Requirements:

Required Skills:

Analytical Skill Antivirus Communication Computer Hardware Conflict Resolution Customer Service Network Network Support Problem Solving Technical Support Preferred Skills:

Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems Strong verbal and written communication skills Patient, friendly demeanor with a great aptitude for listening