Administrative Assistant Kennedy Krieger Institute - 3.5 Baltimore, MD Job Details Full-time $36,955.98 - $60,296.50 a year 14 hours ago Qualifications Office equipment routine maintenance Patient question and concern management Operator switchboards Office activity coordination Email customer support Intake Patient demographics Care documentation Mail distribution Phone call screening Administrative experience High school diploma or GED Medical administrative support Healthcare referral management Clinical data entry Internal employee customer service AS400 Telephone systems Mail processing Typing Clerical experience Productivity software Faxing Managing patient records Entry level

Full Job Description Overview:

The Administrative Assistant will assist the Care Management Office staff, including Intake Specialists, in performing required clerical and intake tasks. This will include typing, faxing, copying, and responding to phone, email, fax, mail and internet service queries and disseminating information to the appropriate staff in a timely and professional manner. The Administrative Assistant represents the Institute as a key point of contact for external and internal customers and will provide prompt, courteous customer service to all callers.

Responsibilities:

1. Provide administrative support for Care Management Office staff and Intake Specialists including faxing, copying, retrieving/distributing mail, and maintaining office equipment and supplies. 2. Provide phone coverage by answering calls, assisting callers, screening and appropriately routing or sending to voicemail. 3. Respond to phone, email, fax, mail and internet service queries or other written requests for Intake services and/or appointments from patients, families, external referral sources, and KKI employees. Disseminate information to the appropriate staff in a timely and professional manner. 4. Obtain and document patient clinical, demographic, and insurance information in AS400 and the Intake Form on the KKI Intranet when performing an intake duties. 5. Search and document previous appointments or requests for services by internal/external referral sources. 6. Communicate with appropriate staff for approval or appropriateness of referral. Follow up with staff and complete all documentation. Finalize intakes by communicating disposition to family and/or referral source. 7. Maintain daily log of intakes, including number of calls, types of callers, and durations of calls. 8. Provide backup for Switchboard Operator as needed.

Qualifications:

QUALIFICATIONS

Must be proficient with MS Office Suite including Word, PowerPoint, Excel and Access.

EDUCATION

High School diploma or equivalency required.

EXPERIENCE

Entry level position; however one year administrative or clerical experience, preferably in a health care setting preferred.

Minimum pay range:

USD $36,955.98/Yr.

Maximum pay range:

USD $60,296.50/Yr.