Job Overview The Branch Administrative Assistant II plays an important role in the organization by performing a number of tasks related to the branch's administrative functions. The role is primarily responsible, under intermittent supervision, for performing full administrative duties in support of the branch office by providing customer service, conducting research, preparing reports, handling information requests, ordering supplies and performing clerical functions such as preparing correspondence, copying, filing, faxing, and scheduling meetings. Duties Provide clerical assistance to Processors as needed, this may include completing special projects, compiling basic reports, ordering insurance, 4506s, LDP/GSAs, CAIVRs, any Bond Program items, appraisals, title and escrow documents, etc. Print and mail disclosure documents. Contact escrow companies in regards to trailing items, tracking items and following up accordingly until all documents are received. Provide assistance auditing loan files for accuracy and completeness; reconcile files with actions when needed, including cancelling files and maintaining records for required time periods. Provide assistance to Branch Manager and Branch Operations Manager as needed. Answer incoming calls, provide responsive and courteous service to callers by providing information or routing them to the appropriate party as needed. Collect, sort, and correctly distribute incoming mail and packages; log all packages per branch procedure. Assist in the preparation and delivery of mailings as needed. Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Partner with IT helpdesk and assist in the troubleshooting of basic office technology issues. Perform general clerical duties and office support, to include, but not limited to: photocopying, faxing, mail distribution and filing. Make copies and prepare other deliverables for meetings and marketing campaigns. Maintain a tidy and comfortable office space by picking up waste, watering plants, tidying kitchen area, refreshing magazines, etc. Monitor, reconcile, and respond to appraisal and credit report invoice discrepancies. Compose, type, and distribute correspondence and memos. Coordinate events, meetings, and conferences with cross-functional departments; prepare agendas and set-up meeting facilities as needed. Create and update forms for file flow and efficiency. Perform other duties as assigned. Qualifications High school diploma or equivalent preferred, along with a minimum of three years experience in an administrative assistant related role(s). Prior experience in Mortgage lending, Finance, or similar field preferred. Ability to type 60-70 wpm. Passionate about delivering excellence in customer service. High levels of diplomacy, tact, and confidentiality a must. Demonstrated patience and professionalism when interacting with both internal and external customers. Proficiency with data entry, Microsoft Word, Excel, and PowerPoint required. Ability to organize and manage multiple priorities simultaneously. Excellent verbal and written communication required; excellent spelling, grammar, and punctuation skills. Self motivated with a strong attention to detail. Ethical, with a commitment to company values.

Physical:

Work is primarily sedentary; general office mobility. The position requires the ability to occasionally lift office equipment and supplies weighing up to 20 pounds.

Manual Dexterity:

Frequent use of computer keyboard and mouse.

Audio/Visual:

Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental:

Office environment - no substantial exposure to adverse environmental conditions.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in

California, Colorado, New York City or Washington STATE:

$20/hr

Pay:

$20.00 per hour

Work Location:

In person