Corporate Services Receptionist

ATHENS POSITION DETAILS

Position Title:

Corporate Services Receptionist Department:

Shared Services Reports To:

Corporate Services Supervisor FLSA Status:

Non-Exempt Job Grade:

4 ATHENS

ADMINISTRATORS

Explore the Athens Administrators difference: We have been dynamic, innovative leaders in claims administration since our founding in 1976. We foster an environment where employees not only thrive but consistently recognize Athens as a "Best Place to Work." Immerse yourself in our engaging, supportive, and inclusive culture, offering opportunities for continuous professional growth. Join our nationwide family-owned company in Workers' Compensation, Property & Casualty, Program Business, and Managed Care. Embrace a change and come make an impact with the Athens Administrators family today!

POSITION SUMMARY

Athens Administrators has an immediate need for a full-time Corporate Services Receptionist to support our Concord office located on Stanwell Drive. Athens offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. local time. The schedule for this position is Monday-Friday at 37.5 hours a week. The Corporate Services Receptionist will provide Receptionist duties in the office lobby and process company-wide mail for scanning or delivery. The Corporate Services Receptionist is the welcoming face and voice of Athens. They are friendly, approachable, and always ready to assist with a smile. Their exceptional customer service and communication skills ensure that every visitor and caller feels valued and understood. They are organized, efficient, and adept at multitasking. A great Corporate Services Receptionist also has a keen eye for detail and a proactive attitude, anticipating needs before they arise. Their professionalism and positive demeanor create a lasting first impression, making them an indispensable part of any team. They will need to work well independently and also partner with their team and other departments including

HR. PRIMARY RESPONSIBILITIES

Our new hire should have the skills, ability, and judgment to perform the following essential job duties and responsibilities with or without reasonable accommodation.

Additional duties may be assigned:

Reception Answer incoming phone calls, determine purpose, and forward calls to appropriate personnel or department Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel Retrieve messages from general voicemail box daily and return calls to callers requesting basic information Update general voicemail box greetings Manage reception email inbox Prepare and update phone and fax list on U drive and Intranet Work closely with facilities team to direct service technicians, manage office repairs and update team as needed Research and forward unknown faxes to appropriate personnel Keep confidentiality and discretion regarding separations, new hires, and leaves of absence when information is provided by Human Resources before companywide announcements Manage security of the main entrance and alert Corporate Services Supervisor of unauthorized visitors Responsible for keeping detailed log of loaned employee and vendor key fobs Mail Center Screen incoming mail Open and sort mail to ensure appropriate delivery, i.e. personal & confidential mail, checks, etc. Prepare and scan mail Print and stuff large volume of letters daily for mailing Delegate mail to appropriate folders when routing Distribute and collect mail to and from appropriate parties Work closely with UPS, Fed Ex and 3rd party delivery personnel Process and verify daily check runs Make photocopies of all claim files as needed Retrieve and store closed and open files from off-site storage Maintain inventory of files that are located in storage Back Scanning Prepare claim files for scanning Scan claim files as assigned by management Quality check and index scanned claim files Assemble and disassemble files for scanning

ESSENTIAL POSITION REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. While it does not encompass all job requirements, it is meant to give you a solid understanding of expectations. High School Diploma or equivalent (GED) required for all positions AA/AS or BA/BS preferred but not required 2 years of administrative assistant, receptionist, or mail room/scanning experience preferred One-year of customer service experience required One-year extensive data entry experience preferred Must demonstrate accuracy and thoroughness in work product Ability to sit, walk and stand for prolonged periods of time Must be able to perform tasks requiring repetitive motion and possess the manual dexterity to perform the requirements of the job. Ability to lift up to 20 pounds Ability to work with urgency and meet deadlines Ability to trouble shoot delays and issues that may occur with printing and mailing Well-developed verbal and written communication skills with strong attention to detail Excellent organizational skills and ability to multi-task Ability to type quickly, accurately and for prolonged periods Proficient in Microsoft Office Suite Ability to learn additional computer programs Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization Seeks to include innovative strategies and methods to provide a high level of commitment to service and results Ability to demonstrate care and concern for fellow team members and clients in a professional and friendly manner Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor. Athens' operations involve handling confidential, proprietary, and highly sensitive information, such as health records, client financials, and other personal data. Therefore, maintaining honesty and integrity is essential for all roles within the company. Valid Driver's license and availability for local travel required

APPLY WITH US

We look forward to learning about YOU! If you believe in our core values of honesty and integrity, a commitment to service and results, and a caring family culture, we invite you to apply with us. Please submit your resume and application directly through our website at http://www.athensadmin.com/careers/job-openings. Feel free to include a cover letter if you'd like to share any other details. All applications received are reviewed by our in-house Corporate Recruitment team. The Company will consider qualified applicants with arrest or conviction records in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants can learn more about the Los Angeles County Fair Chance Act, including their rights, by clicking on the following link: https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf. This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. Athens Administrators is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

THANK YOU!

We look forward to reviewing your information. We understand that applying for jobs may not be the most enjoyable task, so we genuinely appreciate the time you've dedicated. Don't forget to check out our website at www.athensadmin.com as well as our LinkedIn, Glassdoor, and Facebook pages! Athens Administrators is dedicated to fair and equitable compensation for our employees that is both competitive and reflective of the market. The estimated rate of pay can vary depending on skills, knowledge, abilities, location, labor market trends, experience, education including applicable licenses & certifications, etc. Our ranges may be modified at any time. In addition, eligible employees may be considered annually for discretionary salary adjustments and/or incentive payments. We offer a variety of benefit plans including Medical, Vision, Dental, Life and AD&D, Long Term Care, Critical Care, Accidental, Hospital Indemnity, HSA & FSA options, 401k (and Roth), Company-Paid STD & LTD and more! Further information about our comprehensive benefits package may be found on our website at https://www.athensadmin.com/careers/why-work-here