Front Desk Coordinator

Description We are looking for a skilled and personable Front Desk Coordinator to join a busy healthcare office in Fountain Valley, California. This is a Contract to permanent position, providing an excellent opportunity for detail-oriented growth within a dynamic and fast-paced environment. The ideal candidate will be fluent in Vietnamese, have a solid background in customer service or the medical field, and be comfortable handling high patient volumes.

Responsibilities:

• Greet patients and visitors warmly, ensuring a positive first impression.
• Answer and manage incoming and outgoing calls using a multi-line phone system.
• Schedule appointments and maintain accurate records in the electronic system.
• Assist patients with check-in and check-out processes efficiently.
• Handle administrative tasks such as organizing files and data entry.
• Provide clear and detail-oriented communication with patients, staff, and external partners.
• Utilize basic medical terminology to support patient and staff needs.
• Collaborate with team members to ensure smooth office operations.
• Address patient inquiries and concerns with empathy and professionalism.
• Maintain a high level of organization in a busy office setting. Requirements
• Fluency in Vietnamese is required.
• Prior experience in a medical office or healthcare environment is preferred.
• Strong customer service and interpersonal skills.
• Ability to work effectively in a fast-paced, high-traffic office.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Familiarity with basic medical terminology.
• High school diploma required; higher education is not necessary.
• Demonstrated reliability and ability to handle challenging situations with professionalism.

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