Building Services Coordinator

Building Services Coordinator - We offer a competitive benefits package!

The Company:

GIA is the world's foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment.

The Location:

This position is located in Carlsbad, California at our corporate headquarters.

What to expect:

We offer competitive medical, dental, vision and matching 401-K plans Paid vacation, sick and holidays, tuition assistance, commuter benefits

The Environment:

On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks! Economic friendly services - electric vehicle charging stations on-site Ergonomic assessments offered on-site and virtually

Job Overview:

The Building Service Coordinator demonstrates superior customer service and a sense of appropriate urgency and communication with internal customers, contractors and Facilities management. Provides support to internal customers, Facilities/Building Management Services and the Facilities department, utilizing the Facilities work order system to assign work to appropriate technician or vendor. Schedules preventive maintenance and responds to building-equipment emergencies and other reported issues on an ongoing basis, serving as a liaison between our internal customers and outside contractors and suppliers. Assists with inventory and ordering of janitorial supplies and coffee services. This position works closely with the janitorial team under the guidance of the Facilities Manager.

Key Responsibilities:

Schedules preventative maintenance - responds to urgent maintenance calls and participates in the creation of emergency preparedness plans.

• Coordinates and schedules contractors, service vendors and visitors with Security for campus access and directs or escorts them to appropriate area or person. May also be required to escort vendors while onsite during after-hours and weekends on occasion.
• Manages facilities work order system (FM Works) and processes/assigns work orders to the appropriate technician or individual. Proactively follows up on outstanding work orders and concerns using system-generated reports.
• Manages "Conference Rooms Scheduler" in SharePoint and generates/creates weekly spreadsheet schedules for conference/training and meeting room set-ups and turnovers with Building Services staff. Will be required to setup rooms per the meeting room requests. Inventories and submits orders for janitorial and coffee supplies.
• Processes and fulfills Janitorial day porters request for supplies.
• Monitors & responds to the Facilities inbox for reported requests and issues.
• Manages retention or archive system with Iron Mountain, scheduling deliveries/pick-up of storage files per a barcode system. Inventories and orders related supplies as necessary.
• Monitors and supports the janitorial team with the Lab trash retention policy.
• Assists the facilities team with minor installations, installation and removal of signage, moving furniture, and assembling office task chairs.
• Prepares and stages minor shipping needs via FedEx & UPS.
• Reviews, balances and processes invoices for manager's signature and routes to Accounts Payable.
• Research and collect information for Purchase Requisitions for department services and purchases.
• Assists in compiling data for maintaining spreadsheets/reports in Excel database. Inputs invoices to manage cost data in purchasing database.
• Prepares outgoing mail and correspondence including, but not limited to, electronic mail and facsimiles.
• Organizes and maintains file system(s) including, but not limited to, specialized department files and records, i.e., As-builts, blueprints, technical drawings & schematics, & MEPS.
• Manages daily administrative details to ensure efficient and effective office operations.
• Screens and routes incoming Facility mail, email and calls; routes inquiries/issue to appropriate personnel. Fields phone calls from internal customers related to facilities/vendors issues and concerns. Problem solves by active listening to gather data, pinpointing and prioritizing what needs to be addressed/resolved and by whom.
• Other duties as assigned.

Skills & Abilities:

Language skills: ability to read, comprehend and follow standard procedures or instruction in local language (proficiency in reading, writing and speaking in English required)

• Communication skills: communicate professionally (communicate respectfully, listen, articulate/explain issues, use nterpersonal skills: creates positive interactions with colleagues; actively communicates with others in a timely & professional manner; maintains good working relationship with others and peers with a team-oriented mind set.

Ability to share knowledge with others to enhance collaboration

Problem Solving:

identifies basic problems and fixes or escalates as required; uses fact finding to determine the best approach to solve problems; applies basic analytical thinking to clarify issues and propose solutions with sound judgement and decision-making abilities

• Computer skills: Basic knowledge of MS Office (Excel, Word, PowerPoint)
• Detail-oriented/Ability to focus and complete tasks assigned in a timely manner
• Ability to multi-task, prioritize, and manage time effectively
• Ability to learn, understand and follow Standard Operating Procedures
• Ability to learn and use basic office equipment.
• Maintains & fosters sensitivity and respect for cultural diversity

Minimum Qualifications:

High school diploma or equivalent;

• 2+ years of experience in facilities coordination, building operations, property management, or related field and/or training; or equivalent combination of education and experience preferred.
• Strong organizational and coordination skills
• Ability to manage multiple priorities and work under minimal supervision
• Strong communication and customer service skills

Pay Range:

$20-$26 per hour. An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer:

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees. Working at GIA With a reach that spans the globe — GIA is a nonprofit institute dedicated to ensuring the public trust in gems and jewelry through cutting edge gemological research and rigorous education programs. We have shaped the gem industry, protected millions of consumers and taught generations of jewelers and gemologists all over the world since 1931. Comprising over 3,000 employees in 13 countries, GIA is a place of diversity, innovation, creativity and engagement. Whether you are passionate about science, history, design, education, IT or a corporate career, GIA has a place for you. Join one of the world's most colorful and brilliant industries with an organization that serves the public good by bringing knowledge and objectivity to gems and jewelry. What GIA Does Research that deepens the world's understanding of gems and jewelry manufacturing and shares these findings with academia, the industry, and the gem-buying public Education that builds careers and enhances the knowledge and integrity of the gem and jewelry industry Standard setting that protects those who buy gems by ensuring the qualities of gems and jewelry are objectively and consistently described Laboratory services that provide an unbiased and scientific assessment of gem quality Employee Benefits GIA offers competitive salaries and exceptional benefits as well as training opportunities to employees all over the globe. An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request. Crime Statistics (For U.S. Only) In accordance with the Jeanne Clery Act, GIA's current annual crime statistics are available at:

Clery Report:

Annual Disclosure of Campus Security Policies and Crime Statistics