What We Need
Corpay is currently looking to hire an Operations Specialist within our Corporate Payments division. In this role, you will be an independent contributor that manages a case queue to ensure SLA, preparing our client's files for vendor campaigns. The Operations Specialist has a key role in client onboarding using multiple online platforms and tools. The ideal candidate will be detail-oriented and seek to grow experience and skills for a career as an Operations Specialist. You will report directly to the Operations Supervisor and will regularly collaborate with Vendor Enrollment Specialists. How We Work
As an Operations Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in the Brentwood, TN office
Company-issued equipment
Formal, hands-on training Role Responsibilities
The responsibilities of the role will include: Monitoring individual performance to remain within Queue Management.
Maximizing use of current tools and programs as well as using technological creativity to eliminate the backlog.
Demonstrating effective oral and written communications with customers, department personnel and management.
Ability to effectively change project ownership and provide detailed reasons.
Collaborating with adjacent departments to understand client challenges and provide solutions.
Growing knowledge of the business needs and participate in ongoing education to develop a career path. Qualifications & Skills 3+ years of experience in a professional setting.
Advanced computer skills, including advanced knowledge of Word and Excel
Familiarity with Salesforce and or other CRM packages preferred
Analytical and general math skills are required
Must be organized, able to communicate effectively and comfortably
Credit card industry experience a plus; CRM experience is a plus; Salesforce knowledge is a plus
Need to be focused, detail-oriented, self-motivated
Excellent verbal and written communication skills
Ability to work independently or in a team environment
Demonstrates flexibility in approach to work, people, processes and understand the importance of accurate data to business operations
Tenacity to think outside the box when presenting solutions to business challenges