Customer Service Associate

Your new challenge in Customer Service? Are you looking for an entrepreneurial organization were you can make a significant impact? We are in search of a professional Customer Support Associate for our Baldwin Park, CA facility. Do you possess a high-level of energy and the motivation to cause things to happen? We are a medium-sized team in need of an experienced Customer Support Associate. We are financially stable, and a division of a large global manufacturer traded on the S&P 500.

Essential Duties and Responsibilities:

Serve as the primary interface between assigned customers and internal teams (Sales, Engineering, Materials, Operations, Finance) to support customer needs and business Purchase order review, order entry and maintenance, customer website maintenance and resolution of customer issues. Maintain customer files for quotes, orders, contracts, and related documents. Communicate regularly with Sales and Operations to ensure alignment with company goals and customer Assist Sales team with lead qualification, quoting, and follow-up activities. Identify and communicate upsell or cross-sell opportunities during customer interactions. Prepare sales proposals and presentations as needed. Provide support for Sales Representatives when needed. Understand repair operations and associated workflow to facilitate smooth order processing. Performs other related duties as assigned by responsible lead, manager and/or business unit manager

Education:

High School diploma required College coursework in a related discipline preferred

Experience:

We need your experience to include: 3-5 years as a Customer Service Representative in fast-paced environment Manufacturing experience preferred. Prior sales experience is preferred

Qualifications:

You should also have: Excellent communication, presentation, and interpersonal skills; able to relate effectively to all levels of the organization. Well-developed problem-solving, organizational, and analytical skills; attention to detail and accuracy is imperative. Comfortable with outbound communication, prospecting, and identifying upsell/cross-sell opportunities. Ability to work well under pressure, multitask, and meet deadlines. Proficient in Microsoft Word and Excel; experience with CRM systems (e.g., Salesforce) is a plus. Must be able to clearly and concisely communicate in English with customers. Flexible work hours; overtime may be required to meet business needs. Prior experience in sales, sales support, or other customer-facing roles preferred. Strong interest in sales and business development