Customer Service & Admin Coordinator (Part-Time, Bilingual)

Benefits:

401(k) 401(k) matching Bonus based on performance Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development About Soccer Shots Soccer Shots East County San Diego serves thousands of families each week through partnerships with schools and community programs. Our focus is on creating a positive experience for every child and family we serve, on and off the field. About the Role Soccer Shots East County San Diego is hiring a bilingual (Spanish/English) Customer Service & Administrative Coordinator to support our families, coaches, and daily operations. This role is a mix of customer communication, problem-solving, and administrative execution in a fast-paced environment. You'll be a key point of contact for families and play an important role in keeping operations running smoothly. We're looking for someone who is organized, dependable, and confident communicating with a high volume of customers. What You'll Do Manage inbound phone calls and emails from families (English & Spanish) Assist with registrations, scheduling, and general inquiries Resolve customer issues clearly and professionally Maintain accurate records and run internal reports Upload and manage program seasons on internal platforms Support coaches and operations team with day-to-day needs Maintain organization of office space and supplies

Schedule Part-time:

20-28 hours per week Must be available: Monday, Wednesday, and Saturday (8am-6pm) In-person role (office-based, with some field exposure during training) Pay & Benefits $18-$22.50/hr (based on experience) 401(k) with employer match after 90 days Paid time off (up to 4 weeks per year) All major holidays off Monthly phone stipend Opportunities for raises, bonuses, and growth into full-time roles Who This Is a Good Fit For Bilingual professionals (Spanish/English) comfortable handling high-volume communication Individuals with prior customer service or administrative experience People who are organized, detail-oriented, and follow through consistently Those who can stay calm and solution-focused when handling customer concerns Candidates who prefer structured, in-person work environments Requirements Fluent in Spanish and English (written and verbal) Minimum 1 year of customer service experience (high-volume preferred)

Availability:

Monday, Wednesday, and Saturday (8am-5pm required) Reliable car and valid driver's license Willingness to complete on-field training to understand the program Ability to pass a background check Commitment of at least 1 year Before You Apply This role requires: Consistent communication with families throughout the day Strong organization and attention to detail Comfort handling both routine tasks and unexpected issues If that aligns with your experience and work style, we encourage you to apply.