Customer Service Representative

Customer Service Representative Home Comfort

• 3.4 Anaheim, CA Job Details Full-time $20
• $25 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Managing customer accounts Customer returns handling Phone communication Driving HVAC Conflict management Order placement CRM system proficiency Technical troubleshooting support Appointment scheduling Escalation handling Communication skills Entry level Order fulfillment Client interaction via phone calls Handling customer exchanges

Full Job Description Overview:

Supplying Your Family with Dependable Comfort Since 2013 At Home Comfort USA , we've built a legacy of trust and excellence in residential HVAC services. Our commitment to quality and customer satisfaction is matched only by our dedication to our team. When you join Home Comfort USA , you're not just starting a job—you're becoming part of a company that values your growth, well-being, and success.

What We Offer:

Top-Tier Benefits Package

• Designed to support you and your family. Highly Competitive Pay
• Because your skills deserve to be rewarded. Comprehensive Medical, Dental & Vision Insurance
• Stay healthy, stay covered. Generous PTO & Paid Holidays
• Work-life balance matters. 401(k) & IRA Options
• Invest in your future with confidence.

Join a team that's been delivering comfort and care to homes across the region for over four decades. At Home Comfort USA we don't just offer jobs—we offer careers with purpose. The Customer Service Representative is responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and offering support related to HVAC products and services. This role requires strong communication skills, a good understanding of HVAC systems, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

Respond to customer inquiries via phone or email in a timely and professional manner. Provide accurate information about HVAC products, services, warranties, and company policies. Assist customers with placing orders, scheduling appointments, and processing returns or exchanges. Handle and resolve customer complaints and issues efficiently and effectively. Escalate complex issues to the appropriate department or manager when necessary. Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. Offer basic technical support and troubleshooting assistance for HVAC products. Guide customers through installation and maintenance procedures for HVAC systems. Coordinate with technical support teams for advanced troubleshooting and service calls. Ensure the accurate processing of customer orders and their timely fulfillment. Monitor order status and communicate updates to customers. Manage and update customer accounts and records in the CRM system. Provide customers with information about promotions, discounts, and new products.

Qualifications:

Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry. Familiarity with HVAC systems and terminology is highly desirable. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Proficient in using customer service software, CRM systems. Ability to multitask and manage time effectively. Positive attitude and a strong commitment to customer satisfaction. Ability to work in a fast-paced environment. Willingness to learn and adapt to new technologies and procedures.

Physical Demands:

Stand/Sit:

Must be able to remain in the stationary position for 50% of the May be required to bend, climb (stairs or ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run. May be required to drive and sit for long periods of time. May be required to maneuver up to 25 lb. by lifting, carrying, or pushing

Pay Transparency:

The starting rate for this opportunity ranges from $20

• 25 hr plus bonuses, based on experience.

The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rating based on location and experience. Apex Service Partners is an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with an @apexservicepartners.com email directly from our organization.