Service Writer

Service Writer East Bay Motorsports Inc - 4.3 Hayward, CA Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Employee discount Qualifications Vendor relationship building Service writing Spanish Customer communication Maintenance inventory management Customer relationship building Sales Greeting customers Mid-level Client invoicing Driver's License Driving Vendor relationship management Order placement Appointment scheduling Communication skills Progress tracking (project management tasks) Full Job Description East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery. We represent the following brands at our East Bay location: Honda, Yamaha, Kawasaki, Suzuki, Sea-Doo, Can-Am and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV's and generators.

Job responsibilities:

(including but not limited to) Greet customers and schedule service appointments Write repair orders and communicate service details to technicians Provide status updates to customers about service progress Manage service jobs in progress and ensure timely completion Order and track parts for warranty or recall work Submit warranty invoices and follow up on collections Meet monthly service sales goals Maintain strong relationships with customers, OEMs, and vendor Position is full time and on site.

Required Skills & Qualifications:

Prior experience in a service advisor or writer role Strong customer service and sales skills Basic knowledge of powersports or motorsports Excellent written and verbal communication Organized, detail-oriented, and able to multitask Clean driving record & valid California driver's license Must be available to work Saturdays Familiarity with Lightspeed EVO dealership software Ability to use web tools and manufacturer systems Spanish bilingual preferred

Benefits:

Employee discounts 401K Medical insurance with company contribution Dental, Vision, plus more Paid vacation

Job Type:

Full-time (Tuesday-Saturday, 10am - 6 pm / 8-hour shifts)