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WG
Western Gourmet, Inc.
Sales/Customer Service Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Sales/Customer Service Specialist Western Gourmet, Inc. Vernon, CA Job Details Full-time | Contract $30 - $40 an hour 4 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Flexible schedule Qualifications Interpersonal skills Multilingual Attention to detail Organizational skills Customer support Full Job Description Job Summary We are seeking an energetic and motivated Sales/Customer Service Specialist to join our dynamic team. In this role, you will be the frontline ambassador for our company, delivering exceptional customer support and driving sales growth through engaging client interactions. Your enthusiasm, communication skills, and technical proficiency will help create positive experiences for our diverse clientele. This paid position offers an exciting opportunity to develop your sales expertise while providing outstanding service in a fast-paced environment. Responsibilities Engage with customers via phone, email, and in person to understand their needs and recommend suitable products or services Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills Assist clients with inquiries, troubleshoot issues, and provide timely solutions to enhance customer satisfaction Manage data entry tasks accurately using Microsoft Office tools and customer relationship management (CRM) systems Support client services by processing transactions, including cash handling when necessary Conduct follow-up communications to ensure customer concerns are resolved effectively Maintain organized records of interactions, transactions, and client information for reporting purposes Skills Multilingual abilities are highly desirable to serve a diverse customer base effectively Proven experience in sales and customer support roles, preferably within a call center environment Strong proficiency in Microsoft Office applications (Word, Excel, Outlook) and basic computer skills Excellent English communication skills, both written and verbal; bilingual capabilities are a plus Demonstrated ability to handle customer service problems with patience and problem-solving skills Exceptional phone communication skills with a focus on professionalism and courtesy Good organizational skills with attention to detail in data entry and record keeping Experience with outbound calling campaigns and client communication strategies Knowledge of technical tools such as CRM software or other customer management systems is advantageous Ability to manage multiple tasks efficiently while maintaining high-quality service standards Join us as a Sales/Customer Service Specialist and become a vital part of our mission to deliver outstanding service while supporting our clients' needs. Your energy, communication prowess, and dedication will help foster lasting relationships and contribute to our ongoing success!