Company Overview OnFulfillment has been a trailblazer in web-based fulfillment solutions and software since 1999. With a global user base exceeding 900,000 and over 15 years of industry experience, we are dedicated to leveraging innovative technology to help our clients stay ahead of their competition. Job Summary OnFulfillment is seeking a detail-oriented and customer-focused Customer Service Assistant to provide administrative and operational support to our Customer Service team. This position is ideal for someone who is organized, dependable, and interested in learning fulfillment, print-on-demand, promotional products, warehouse, and shipping operations. The Customer Service Assistant will help support daily customer service activities, including order entry, online product catalog updates, customer record maintenance, shipment tracking, basic customer communication, reporting, and coordination with internal teams. This role works closely with Customer Service Representatives, Operations, Warehouse, Inventory, and Shipping teams to help ensure accurate information, timely communication, and positive customer experience. Key Responsibilities Assist Customer Service Representatives with daily administrative and customer support tasks. Enter and update customer orders, account information, shipping details, and other data in company systems. Maintain electronic files, customer records, order documentation, and related support materials. Verify customer information, shipping addresses, order details, and documentation for accuracy. Assist with order tracking, shipment monitoring, and communication of shipment status updates. Respond to basic customer inquiries by phone and email using professional and courteous communication. Escalate complex customer issues or concerns to Customer Service Representatives or management. Provide status updates on orders and shipments. Prepare routine reports, spreadsheets, and documentation as directed. Support inventory-related data entry, online product catalog updates, returns documentation, and special projects. Help coordinate communication between Customer Service, Warehouse, Inventory, Shipping, and other internal departments. Maintain a clean, safe, and organized work environment while following company procedures and safety practices. Qualifications High school diploma or GED required. Associate degree or business coursework preferred. 0-2 years of customer service, administrative support, data entry, or office experience. Experience in fulfillment, warehousing, logistics, retail, e-commerce, print, or promotional products is a plus. Basic proficiency with Microsoft Office, including Outlook, Excel, and Word. Strong attention to detail and accuracy. Excellent organizational and time management skills. Strong verbal and written communication skills. Ability to prioritize tasks and meet deadlines in a fast-paced environment. Ability to learn new software systems and business processes quickly. Ability to work both independently and as part of a team. Join us at OnFulfillment where your proactive approach and passion for helping others will make a real difference! We're committed to fostering an inclusive environment that supports your growth while delivering outstanding service to our valued clients.

Pay:

$21.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person