Customer Service Representative Pacific Atlantic Insurance Services West Sacramento, CA Job Details Part-time $18 - $20 an hour 2 hours ago Qualifications Computer operation Computer literacy Administrative experience Multi-line phone systems Productivity software Office management Full Job Description Job Overview We are seeking a dynamic and dedicated Punjabi speaker Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients feel valued, supported, and confident in their interactions with us. Your enthusiasm, organizational skills, and technical proficiency will drive positive customer experiences and foster long-term relationships. This paid position offers an exciting opportunity to develop your office management and communication skills while making a meaningful impact every day. Responsibilities Serve as the primary point of contact for customers via multi-line phone systems, providing prompt and courteous assistance. Manage incoming inquiries, complaints, and requests with professionalism and efficiency, ensuring customer satisfaction. Maintain accurate records through data entry, filing, and updating client information using productivity software such as Microsoft Office and spreadsheets. Support office operations by handling administrative tasks including calendar management, appointment scheduling, and filing. Utilize computer literacy skills to troubleshoot basic technical issues and assist with office management functions. Communicate effectively with clients through phone communication, email correspondence, and in-person interactions while demonstrating excellent phone etiquette. Assist with clerical duties such as document processing, word processing, and maintaining organized files to support team productivity. Skills Strong proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with spreadsheets for data management. Experience with QuickBooks or similar accounting software is a plus for handling billing or invoicing tasks. Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment. Bilingual abilities are highly desirable to serve diverse client needs effectively. Demonstrated office management experience including front desk responsibilities and calendar management. Exceptional customer service skills combined with effective phone communication and phone etiquette. Technical proficiency in using multi-line phone systems, data entry tools, and general computer literacy to streamline daily operations. Join us to be part of a vibrant team where your enthusiasm makes a difference! We value proactive individuals who thrive on helping others while developing their administrative expertise in a supportive environment. This paid role is perfect for those eager to grow their career in customer support and office management!

Pay:

$18.00 - $20.00 per hour

Work Location:

In person