UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT's best choice for patient-centered healthcare! We are currently seeking a Customer Service Representative for our Colchester Health Center to provide courteous and professional customer service to all UCFS clients, patients, and visitors, as well as internal customer support for clinical staff; includes intake support for front desk and behavioral services as well as telephone support for all callers.

UCFS Hours of Operation:

Open 8:00am

• 7:00pm;

Hours Vary By Day & Location Expected Schedule:

Full-Time, 40 hours/week; Monday

• Friday 7:45am
• 4:45pm; Coverage of the 10:00am
• 7:00pm shift is Rotated (All Coverage is Shared Equally Amongst the Customer Service Representatives)

Main Work Location:

Colchester, CT Outline of Duties and Responsibilities:

Greets all clients, visitors, and employees, providing courteous and professional customer service in person or on the telephone. Follows the check-in and out workflow process to ensure that the client and clinical staff experience exceptional customer service. Schedules and books clients for appointments with Behavioral Health, Dental, Medical and all other Health Center services, utilizing proper systems for clinician and/or UCFS employee notification. Performs medical records duties; including requesting, retrieving and filing records, scanning documents into the Electronic Health Record, assisting in the Release of Information applications, and monitoring fax servers and laboratory interfaces. Enters new or existing demographic and insurance information into the Electronic Health Record, as well as perform insurance verifications and collect copay verification. Performs initial client intakes as necessary. Collects payments and copayments for services rendered and reconcile daily financial activities. Why UCFS? Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.