HAVC Service Dispatcher - Customer Service | $18.00 - $22.00 per hour, depending on experience

Work Hours:

Monday through Friday, 8:00am to 5:00pm, with occasional overtime Quality Home Comfort You Can Trust T and T plumbing and Heating Inc | LaOtto, IN We are a family owned and operated Plumbing, HVAC, and Geothermal contractor serving Northeast IN and the surrounding Fort Wayne areas. For over 40 years we have been committed to providing best-in-class reliable service to homeowners and business owners alike. We are looking for a

Customer Service Specialist :

Someone that is detail oriented and the ability to work as a team member to ensure superior service to all our customers. If you are looking for a positive work environment, comprehensive benefits, and career opportunities, then we want to hear from you! Why work for

T&T Plumbing and Heating:

Fulltime work Great benefits package! Stable and growing company Company reputation - Be a part of a company that is known for providing quality service! Training opportunities for career growth, industry certifications, and advancement

Benefits:

70% company paid Medical Insurance W/ low Deductibles Dental Insurance Vision Insurance Life Insurance Short Term Disability Paid Vacation 3 sick days (24 hours) 2 personal days (16 hours) 6 Paid Holidays 401

K W/ Company Match Tuition Reimbursement Paid Vacation What You Will Be Doing:

Answering incoming calls Maintain service technicians daily schedule Dispatching technicians and maintain on-call schedule Call and schedule routine maintenance and update contracts Scheduling routine maintenance appointments Provide accounting with maintenance contract billing information Maintain customer database with current information Registering warranty and rebate information Ordering parts / materials Clear and concise communications with department managers, employees, and company customers Accounts Payable and Receivable support We use ServiceTitan, a cloud-based CRM system

What We Are Looking For:

2 years related experience in customer service, office assistant, project coordinating, or equivalent combination of education and experience Knowledge of HVAC, plumbing or construction industry recommended but not required Excellent customer service skills Advanced computer skills

CRM / ERP

database experience, we use ServiceTitan a cloud-based system Microsoft Office products experience Accounts Payable and/or Receivable experience desired Geographical knowledge of service area is a plus Strong interpersonal skills High school Diploma or equivalent We do not accept walk-in application, please apply online