A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative Haverhill, MA (On-Site) Revere Staffing Partners is hiring a Customer Service Representative on behalf of one of our premier clients in Haverhill, MA . If you enjoy building customer relationships, solving problems, and working in a fast-paced manufacturing environment, we'd love to hear from you.
Pay:
$25.00 - $27.00 per hour (based on experience) Full-time Weekly Pay Temp-to-Hire opportunity Job Responsibilities Build and maintain strong relationships with assigned customer accounts. Process and acknowledge customer orders within 24-48 hours. Respond to customer inquiries by phone, email, and other communication channels in a timely and professional manner. Provide proactive updates regarding order status and shipment tracking. Coordinate sample requests and support the sales team. Communicate order issues, account concerns, and project updates to customers and internal teams. Collaborate with production, engineering, and other departments to ensure customer satisfaction. Track project timelines and keep stakeholders informed. Prioritize multiple tasks while maintaining excellent communication. Follow all company safety policies and complete required training. Qualifications High school diploma or GED required. 2+ years of customer service experience (manufacturing environment preferred). Experience with ERP/MRP systems is a plus. Proficient in Microsoft Office, including Excel, Outlook, and Teams. Strong communication, organizational, and problem-solving skills. Ability to multitask in a fast-paced environment. Detail-oriented with a collaborative, team-first attitude. Work Environment Office setting within a manufacturing facility. Extended computer use. Occasional exposure to manufacturing noise, dust, and fumes. If you're looking for a stable opportunity with a growing company where your customer service skills can make an impact, apply today! Revere Staffing Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local law. Employment may be contingent upon successful completion of any required pre-employment screenings, including background checks and/or drug testing, as required by our client or applicable law. #
