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Hyatt House Auburn Hills

Guest Service Representative

Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description

Overview Join our dynamic team as a Guest Service Representative and become the friendly face that welcomes and assists our valued guests! In this lively role, you will create memorable experiences by providing exceptional customer service, guiding guests through product offerings, and ensuring smooth transactions. Your enthusiasm and communication skills will help foster a positive environment where every guest feels appreciated and well taken care of. This paid position offers an exciting opportunity to develop your retail and customer service expertise while making a real impact in our vibrant community. Responsibilities Greet guests warmly upon arrival and maintain a friendly, professional demeanor throughout their visit Assist customers with product inquiries, demonstrations, and recommendations to enhance their shopping experience Operate point-of-sale (POS) systems accurately for retail sales transactions, including cash handling and credit card processing Upsell products and services by highlighting features and benefits to maximize sales opportunities Stock shelves, merchandise displays, and ensure the store is clean, organized, and inviting Handle cash register operations with precision, including cash drawer management and basic math calculations for transactions Provide excellent phone etiquette when answering inquiries or assisting customers remotely Requirements Previous retail sales or grocery store experience preferred; familiarity with merchandising is a plus Strong communication skills with the ability to engage confidently with diverse customers Bilingual abilities are highly valued to serve a broader customer base effectively Experience with POS systems, cash register operations, and retail math is desirable Demonstrated supervisory experience or leadership skills are advantageous for team collaboration Ability to perform stocking duties, product demos, and maintain store presentation standards Excellent customer service skills with a positive attitude and proactive approach to problem-solving Join us as a Guest Service Representative where your energy fuels exceptional guest experiences! Bring your passion for retail, sharpen your skills in a fast-paced environment, and enjoy being part of a team dedicated to making every visit memorable.
Pay:
$15.00 - $18.00 per hour Expected hours: 16.0 - 32.0 per week
Benefits:
Employee discount Flexible schedule
Work Location:
In person

Benefits

  • Flexible Work Schedules
  • Dental Insurance
  • Discounts/Reimbursements