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AppleOne
Customer Service Rep
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Minnesota data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,290 / year median in Minnesota
-15% projected decline
Job Description
Job Summary We are seeking a friendly and dependable Customer Service Representative for a direct hire opportunity in Osseo, MN. This in-office role is a great fit for someone who enjoys helping customers, resolving questions, and supporting daily office operations in a professional customer care environment. The Customer Service Representative will serve as a key point of contact for customers by phone, email, and in person. This position offers a consistent weekday schedule, a collaborative office setting, and the opportunity to build valuable experience in customer service, administrative support, and the banking and consumer lending industry. The team environment is well suited for someone who values reliability, positive communication, supportive teamwork, and providing excellent service with every interaction. Key Responsibilities
- Respond to customer inquiries by phone, email, and in person in a professional, timely, and helpful manner.
- Process customer requests, orders, updates, and account information with a high level of accuracy.
- Resolve customer concerns by listening carefully, identifying needs, and providing effective solutions.
- Maintain accurate customer records, documentation, and follow-up details in company systems.
- Coordinate with internal departments to support timely service, communication, and issue resolution.
- Assist with general office, administrative, and customer support tasks as needed. Compensation and Benefits
Pay:
$20- 21 per hour.
- Job type: Direct hire.
Schedule:
Monday through Thursday, 8:00 AM to 5:00 PM.- Friday schedule: 8:00 AM to 2:30 PM.
- Work arrangement: In-office position in Osseo, MN.
- Rotating Saturday schedule approximately once every three weeks.
- Saturday shift: 12:00 PM to 5:00 PM.
- Employees may either adjust their weekday schedule by taking five hours off during the week or work the Saturday shift as overtime. Required Qualifications and Skills
- Provide frontline customer service by phone, email, and in person.
- Process customer information, service requests, and documentation accurately.
- Resolve customer concerns while maintaining a professional and positive experience.
- Support daily administrative tasks and coordinate follow-up with internal teams.
- 1-2 years of customer service, administrative, office, or call center experience preferred.
- Strong verbal and written communication skills.
- Excellent interpersonal skills with a customer-focused approach.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize, and stay accurate in a busy office environment.
- Proficiency with Microsoft Office and general computer systems.
- Positive attitude, reliability, dependability, and a team-oriented mindset. Preferred Qualifications
- Previous experience in a call center, banking, consumer lending, financial services, or professional office environment.
- Experience handling customer records, account updates, service documentation, or similar administrative processes.
- Comfort working in a fast-paced in-office customer support environment.