Customer Service Writer

Customer Service Writer Rex & Sons RV Castle Hayne, NC Job Details Full-time From $20 an hour 11 hours ago Benefits Paid time off 401(k) matching Qualifications Teamwork Interpersonal skills High school diploma or GED Driver's License Appointment scheduling Dealership experience Full Job Description Service Advisor Rex & Sons RV is currently seeking a Full-time Customer Service Writer Advisor to join our team. Do you have problem solving and critical thinking skills? Do you have excellent interpersonal and customer service skills? Do you enjoy the RV lifestyle and want to help others enjoy it as well? If so, we have the job for you, Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Greeting Customers in person and on phone calls scheduling service appointments and receiving vehicle information assisting customers within store layout Listening to customer's description of symptoms and Identifies RV problems and services Assist Parts department customers and counter clerk as needed Service Writing & Advising Check customers in upon scheduled service arrival Scheduling service appointments and receiving vehicle information Building estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles Make sure Parts are ready for (RO's) Prepares repair orders (RO) Handles customer complaints and maintains high customer satisfaction standards Checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV's status Post Payments

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills Solid communication skills Ability to work on a full-time schedule Ability to multi task in a fast-paced environment Ability to work independently as well as on a team Self-motivated and able to work under minimal supervision

MINIMUM REQUIREMENTS

Education:

High School Diploma or equivalent

License or Certifications:

Valid Drivers License Years of Experience:

A minimum of one year customer service experience preferred in RV or Automotive Dealership environment.

WORK ENVIRONMENT

Requires continuous visual ability for use of computer, files and reports. Requires stooping, bending and lifting No more than 50lbs Inside Customer Service Counter and Desk, some Shop and Outside as needed. Our goal here at Rex and Sons RV is provide our customers with the ultimate RVing experience. With our highly trained and professional team, we are focused on satisfying our customers needs with Teamwork, Integrity and Character.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) matching Paid time off Application Question(s): Are you experienced with RV's?

Experience:

Customer Service:

1 year (Required) Ability to

Commute:

Castle Hayne, NC 28429 (Required) Ability to

Relocate:

Castle Hayne, NC 28429: Relocate before starting work (Required)

Work Location:

In person