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Rose International

Scalehouse Attendant-Customer Service & Cash Handling

Career Insights for Customer Service Representative (General)

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Based on Oregon data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,083 / year median in Oregon

-10% projected decline

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Job Description

Required Education:
  • High school diploma or G.
E.
DPreferred:
  • High school diploma or G.
E.D, plus additional or specialized training, and one to four years of previous experience.
Qualifications/Skills/Experience:
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the workday;
  • Required to exert physical effort in handling objects less than 30 pounds occasionally;
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day;
  • Serves as the first point of contact for customers depositing waste at a client Facility; calculates payments, checks loads, and ensures the safety of the customer and other employees through observation of safety rules and regulations.
Responsibilities:
  • Greets customers, directs customers and other traffic, and answers questions accurately. Correctly calculates payments for customers.
  • Ensures that incoming garbage loads are safe and do not contain any inappropriate material.
  • Ensures that customers and employees conduct all business in a safe manner and wear all required Personal Protective Equipment (PPE).
  • Provides general upkeep of the Scale House.
  • Completes all administrative tasks including regular filing, and completes required reports.
  • Keeps immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Attends company sponsored training and meetings as directed.
  • Works overtime as needed.
  • Performs other duties as assigned, including data entry and minor customer service responsibilities.
  • Approaches all encounters with employees, customers and vendors in a friendly, service oriented manner. Work Environment
  • Normal setting for this job is: scalehouse.
Shift:
7:30 am - 5:30 pm with a 30-minute lunch Wed, Thurs, Friday and Sat
  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.