Who we are: Corley Plumbing Air Electric continues to grow because we only hire the best, and our customers love us for it! You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only customer service representative they'll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel.

Why We Need You:

Because we offer top-of-the-line products and services, we need top-of-the-line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.

Shift:

Sunday - Wednesday 10am -7pm Days off:

Thursday & Friday The Big Task:

You will promote customer satisfaction by converting incoming customer calls into booked service appointments. Answer inbound customer calls in a fast-paced environment Empathize & understand customer's urgent HVAC, plumbing & electrical problems You will learn the call flow in order to sound professional and authentic when speaking with our customers. Make outbound calls Participate in training so that you grow and develop as a professional. Maintain and update our customer database with complete and accurate information. Maintain communication with dispatch and your manager.

Skills you bring for success:

High School Diploma or Equivalent (Required) 2+ years call center, customer service, sales, retail, or appointment setting Previous experience in HVAC, plumbing, electrical services, or construction a plus Excellent communication skills, both verbal and written Ability to multitask in a fast-paced environment Exceptional customer service and phone skills Strong attention to detail with problem solving capabilities Strong listening and sales skills Ability to achieve target goal Proficiency in Microsoft Office and CRM software Proficient at typing & comfortable with computers

What We Offer:

Health insurance: medical, dental, vision 401K Paid Vacation 6 Paid Holidays Life Insurance Policy A family. This is last on the list because it's most important! We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Corley Plumbing Air Electric All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type:

Full-time Pay:

$20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

call center, customer service, sales, or retail: 2 years (Required)

Work Location:

In person