Veterinary Client Service Representative:

Full-Time Position We are searching for an friendly and empathetic Veterinary Client Service Representative, who loves people and pets to join our team for Bluegrass Veterinary Hospital opening soon in Gallatin, Tn. The Veterinary Client Service Representatives primary duty is interacting with clients and coordinating communication between doctors, technicians/assistants and the clients. An outstanding Veterinary Client Service Representative will provide comfort to humans and animal clients and serve as an ambassador creating and maintaining goodwill for the hospital. A Client Service Representative must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Punctuality is expected.

Essential duties and responsibilities:

Provide top-notch customer service. Ensure that clients and pets feel welcome and comfortable. Being attentive to client and pet needs. Identify and work compassionately with clients in various emotional states. Answer and triage phone calls from clients. Schedule appointments and procedures. Check-in clients, assist clients with paperwork. Monitor client flow from check-in to discharge. Monitor schedule and flow Client call backs. Understand and use excellent telephone etiquette. Managing record requests between other hospitals and specialty practices. Assist in cleaning Process payment transactions. Maintain proper documentation in medical records. Relay appropriate information to/from clients to doctors and/or management.

Computer skills:

Able to use Windows based computer systems, email, web search and other skills needed to effectively use the practice management software. Experience with AviMark practice management software is a plus

Qualifications:

High School Diploma or G.E.D. At least 1 year of customer service experience, preferably within a healthcare setting. Must be able to safely lift 30 pounds.

Pay:

$15.00 - $17.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Paid training Retirement plan Vision insurance

Experience:

Customer service: 2 years (Required)

Work Location:

In person