A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
What does a Sales and Customer Service Representative really do? As a Sales Representative, you will engage prospective customers through inbound interactions to promote satellite internet services. You will educate customers on product features, uncover their connectivity needs, recommend tailored plans and hardware options, and close sales while delivering an excellent customer experience. We're looking for energetic communicators who thrive in a fast-paced environment, are motivated by results, and are excited to represent groundbreaking technology.
Roles and responsibilities:
Conduct inbound calls to promote satellite internet solutions. Understand customer needs and recommend the best plan and equipment package. Clearly explain product benefits, including speed, reliability, installation details, and service availability. Meet and exceed sales targets, conversion goals, and quality metrics. Accurately process orders, update customer information, and document interactions. Maintain up to date knowledge of product offerings, promotions, and technical capabilities of satellite networks. Provide a consultative, customer centric experience that builds trust and long-term satisfaction. Collaborate with leaders and trainers to continuously improve product knowledge and selling techniques.
Technical skills and qualifications:
Previous experience customer service Previous experience in sales or telecommunications is preferred but not required. We will train you! Strong communication and active listening skills. Ability to simplify and explain technical information to everyday customers. Goal driven mindset with a passion for helping customers. Comfortable using computers, multiple systems, and communication tools. Flexibility to work various shifts depending on program needs. Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English language, as well as reading and writing in English Must be at least a high school graduate Must meet minimum typing requirement of 25 wpm Soft skills: Problem-solving and critical-thinking skills Great communication skills, written and oral Must be adaptable and flexible, demonstrating abilities to work with process and information changes Empathic toward customers and can maintain a customer-centric approach Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments Open to feedback, eager to learn, and can show improvement Personality traits required: Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask What's in it for you? Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace LocationNew Braunfels, Texas, United States of AmericaJob TypeFull time
SalaryUndisclosed Job Type:
Full-time Pay:
From $20.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
