Dispatch Coordinator

United Staffing Associates is partnered with a field service company that is seeking a reliable & organized Dispatch Coordinator to support daily operations & ensure efficient scheduling & communication between technicians & customers. This role is essential to maintaining smooth front office operations while delivering a high level of customer service.

Duties include:

Coordinating & dispatching technicians to customer locations based on scheduling needs, availability, & priority; Communicating with customers to confirm appointments, provide updates, & identify which technician will be arriving; Monitoring & managing daily schedules to ensure both technicians & customers are informed of timing, changes, & job details; Serving as point of contact between field technicians & customers to ensure clear communication; Assisting with general front office operations, including administrative support as needed; Maintaining accurate records of schedules, service calls, & customer interactions; Responding promptly to schedule changes, delays, or service issues & adjusting plans accordingly.

Required qualifications:

Strong organizational & multitasking skills; Excellent communication & customer service abilities; Proficiency in MS Office programs, including Word & Excel; Ability to manage schedules & adapt to changing priorities; Attention-to-detail & problem-solving skills. Previous dispatching or administrative exp. preferred but not required. Office-based position with frequent phone & computer use. Fast-paced environment requiring timely decision-making & coordination.

Schedule:

Mon-Fri/8:00am-5:00pm.

Wage:

$22.00-$25.00 hr. DOE.

Pay:

$22.00 - $25.00 per hour

Experience:

Dispatching:

1 year (Preferred) Schedule management: 1 year (Preferred) Appointment scheduling: 1 year (Preferred)

Work Location:

In person