Primary Duties:

Proactively assist our membership to enhance their experience with the credit union through branch sales and service activities. Follow through to resolve member requests and challenges.

Provide support, guidance and advice to employees for issue resolution, clarification, escalation diffusion, override/escalation and a variety of other moderately complex branch issues. Serve as backup to the Branch Manager.

Complete daily operational tasks such as cash controls, lobby management, and daily, monthly, and quarterly operation audits. Provide input to management regarding individual performance reviews and staff hiring decisions.

Collaborate with the Branch Manager to identify staff training needs, conduct regular staff briefings for operational and financial services educational topics, and present procedural updates or changes.

Additional duties as needed.

As an ideal candidate, you will have:

Bachelors degree in a related field or related equivalent work experienceAt least 3 years of credit union or banking branch experience with knowledge and experience in a wide range of deposit and lending financial productsBasic skills to lead others effectively, including experience guiding others in resolution of procedures and/or policies and problem resolutionStrong knowledge of credit union and/or banking products and services and ability to present, explain and refer products and services to membersExcellent interpersonal and communication skills including effective listening, speaking and writing Demonstrated decision-making and problem-solving skills with excellent attention to detail and follow through Fluency in Spanish is a plusOur BenefitsMaintaining wellness and work/life balance is an important part of the Unitus culture. Our benefits are a reflection of this commitment. Medical + Dental + VisionFlexible Spending Accounts + HSAEmployees accrue up to 20 days of Paid Time Off (PTO) during their first twelve months of employmentUnitus recognizes 12 paid holidays per year401(k) Retirement Savings Annual Incentives (•eligibility dependent)Employee Assistance PlanTuition ReimbursementStudent Loan Debt RepaymentTransit & Parking benefitsPaid Volunteer Time OffWhat's it really like to work here?

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment base on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state, or local law. 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