Night Auditor

The La Quinta Inn & Suites in Kodak, Tennessee is looking for a front desk associate. This individual must have excellent customer service skills. A true desire to serve and take care of our guests. Hotel experience preferred but not required for the right individual. We need a team member who can add to our team and make us even better. This position will be for Night Audit You must be able to work weekends and holidays. If you think you have what it takes to be part of a fun but demanding job. Please submit your resume or apply in person.

Job Type:

Part time /Full time

Responsibilities:

Greet and welcome guests in a friendly, prompt and professional manner. Maintain front desk records Respond efficiently to guest complaints and provide service recovery for ultimate guest satisfaction Support and comply with all hotel policies and procedures Enhance guest experience on a daily basis. Perform guest registration and room assignment and accommodate special requests of all customers. Answer the phones according to the standards of proper etiquette and as fast as possible. Ensure the cleanliness of the front desk and back office area at all times. Assist all guests with area information and any other queries as required. Ensure that all guest problems are resolved. Communicate and Assist fellow associates in their jobs to ensure that all jobs are done on time. Be familiar with the AM, PM and Night Audit shift daily checklists to ensure smooth daily operations. Maintain safety by adhering to safety policies. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. Know all frequent customers and be familiar with their special requests. Ensure that their needs are met. Experience as a front desk associate and experience with SynXis a plus

Check-ins and Check-outs :

Handle late-night arrivals and early-morning departures

Morning Preparation :

Update room statuses for housekeeping and prepare "handover" reports to brief the morning shift. .

Required education:

High school or equivalent

Work Remotely No Job Type:

Full-time Pay:

$13.00 - $14.00 per hour

Work Location:

In person