Overview Join our dynamic team as the Front Desk Dental Lead at Honeymint Pediatric Dentistry! In this vital role, you will be the welcoming face of our practice, ensuring a smooth and efficient patient experience from check-in to check-out. Your energetic and organized approach will help foster a positive environment for both patients and staff. You will oversee daily front desk operations, coordinate appointment scheduling, verify insurance information, and support clinical staff with administrative tasks. This position offers an exciting opportunity to lead with enthusiasm while maintaining the highest standards of patient service and office management. Responsibilities Greet patients warmly and professionally, creating a friendly atmosphere for children and their families Manage appointment scheduling using dental practice management software such as Eaglesoft or Dentrix Verify insurance coverage, perform insurance eligibility checks, and handle insurance claims processing Maintain accurate medical records, including documentation review and updating patient information in EMR (Electronic Medical Records) systems like Epic, Meditech, or Athenahealth Facilitate patient intake procedures, including collecting medical history and explaining treatment plans clearly Handle multi-line phone systems with excellent phone etiquette, scheduling appointments, and addressing patient inquiries promptly Support billing processes by assisting with medical collection efforts, CPT coding, ICD-10/ICD-9 coding, and medical billing documentation Ensure compliance with HIPAA regulations by safeguarding patient information and managing health information securely Assist in clinic operations by coordinating care plans, reviewing documentation for accuracy, and supporting front desk staff with clerical tasks such as filing and data entry Skills Extensive experience in dental office management or medical administrative support within a pediatric or clinic setting Proficiency in EMR systems such as Eaglesoft, Dentrix, eClinicalWorks, or similar platforms; familiarity with Meditech or Epic is a plus Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and Medicare guidelines Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing skills (10 key typing) Exceptional customer service skills with the ability to communicate effectively with diverse populations; bilingual abilities are highly valued Proven ability to handle insurance verification processes accurately and efficiently Strong organizational skills with attention to detail in documentation review and health information management Ability to manage multiple tasks simultaneously while maintaining professionalism under pressure Previous clinic or dental office experience is preferred; familiarity with dental software such as Dentrix or Eaglesoft is highly desirable Join us at Honeymint Pediatric Dentistry where your leadership at the front desk will directly impact our patients' experiences! We're dedicated to creating a supportive environment that values your expertise while offering opportunities for growth. All positions are paid roles committed to fostering a positive workplace where your skills make a difference every day.

Pay:

$25.00 - $35.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person