•MUST

HAVE PREVIOUS DENTAL ADMIN EXPERIENCE

•Join Pinky Promise Pediatric Dentistry, Naperville's premier pediatric dental practice, as our Patient Care Coordinator. Bring your warm, charismatic personality and dental administrative experience to create a positive atmosphere for our patients. If you're detail-oriented, prioritize effectively, and value exceptional customer service, this is the perfect opportunity for you. Enjoy a collaborative environment where excellence is recognized and growth is encouraged. Apply today for an opportunity to make a difference in pediatric dental care! Full Time Hours

•

MUST BE ABLE TO WORK THE FOLLOWING SCHEDULE

• Mondays- Fridays 7:30 am - 5pm

Job Responsibilities:

Reports directly to the Office Manager and serves as a liaison between the clinical and administrative departments to facilitate smooth patient flow. Manage patient communications, including phone calls, texts, emails, and appointment confirmations, ensuring timely and professional responses. Facilitate a strategic scheduling approach to optimize productivity and enhance patient flow for optimal outcomes. Collect and update patient information, including medical history and insurance details. Obtain verification of dental benefits and accurately input information into practice management software. Present treatment estimates, addressing any insurance inquiries to ensure patient understanding, address concerns and objections, resulting in case acceptance. Ensure accurate posting of insurance payments with meticulous attention to detail, guaranteeing proper allocations and adjustments to support efficient financial operations. Maintain a collection rate at 98% of production or higher by effectively managing the revenue cycle (collecting at time of service, working insurance aging reports, sending statements, making collection calls to past due accounts). Proactively follow up with patients regarding unscheduled treatment plans and recare, promoting importance of oral health. Capture photos and post content on our social media stories of patients and families to keep our followers engaged. Perform additional duties as assigned by the Office Manager and Doctor to support the smooth operation of the office.

Position Qualifications:

Minimum of 2 years administrative experience in a dental office setting. Comprehension of all dental insurance and billing protocols. Experience with Dentrix Ascend is preferred. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Demonstrated ability to maintain a high-energy, positive attitude in a fast-paced environment, fostering a welcoming atmosphere for patients and their families. Excellent interpersonal skills with the ability to communicate effectively and empathetically with patients of all ages and backgrounds. Strong organizational skills with the ability to prioritize multiple tasks effectively. Adaptability to respond to a fast-paced environment with interruptions and changing priorities. Professional demeanor and excellent communication skills: written, verbal, and in person. Demonstrated commitment, ownership, and attention to detail in work tasks. Flexibility and adaptability to meet the needs of patients and the practice, including the ability to handle challenging situations with professionalism and empathy. Commitment to continuous improvement and willingness to actively contribute to the success of the practice through teamwork and collaboration. Salary - Commensurate with experience.

Keywords:

dental office , dental , front desk receptionist , front desk , dental assistant , dental office coordinator , dental office administrator , administrative , coordinator , administrative assistant

Job Types:

Full-time, Part-time Pay:

From $22.00 per hour

Benefits:

Paid time off

Work Location:

In person