A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Stillwater Clinics is looking to hire a Medical Receptionist to join our Specialty Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Call Center:
Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Front Desk:
Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.
Department Specific:
This position will float between our two Stillwater clinic locations: Curve Crest and Lakeview OB/Urology. The clinics are located about 1 mile (approximately 5 minutes) apart. Curve Crest Clinic - 1500 Curve Crest Blvd This location supports a variety of specialties, including General Surgery, Pulmonary/Sleep, Endocrinology, Allergy, Gastroenterology, ENT, Audiology, and Neurology. Lakeview Clinic - 921 Greeley St. S. This location supports OB and Urology. Our teams work together to check patients in and out for multiple specialties, so this role is a great opportunity to work across both locations and support a variety of clinic needs.
Work Schedule:
Monday-Friday between the hours of 7:00am-5:00pm
Required Qualifications:
6 months related experience Accurate computer/keyboarding skills required. Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients. Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.
Preferred Qualifications:
Some medical background Strong verbal and written communication Strong verbal and written communication Human relations sensitivity and customer service skills Listening and telephone etiquette skills Medical terminology knowledge desirable Comfort in asking patients for copays and race collection. Ability to promote and maintain good patient relations and patient confidentiality. Ability to work in a fast-paced and structured environment. Ability to sit for long periods of time.
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
