Service Technician / Assistant Installer — Growth Track to Lead Installer Job Description As a Service Technician/Assistant Installer at Automatic Gate Installations (AGI), you'll work both sides of the business — troubleshooting automatic gate and access control systems on service calls, and assisting on installations. This role is built for someone who wants to grow: as you develop your skills, there's a clear path to training into a Lead Installer role, taking on greater ownership of the installation side of our business. We're looking for someone with excellent customer communication and strong organizational skills for documentation and vehicle upkeep.

Roles & Responsibilities Technical Troubleshooting:

Diagnose and troubleshoot various automatic gate systems, identifying and resolving technical issues promptly.

Installation Support & Growth:

Assist on installations, learning the full scope of the install process — layout, equipment setup, and system programming. As skills develop, take on increasing responsibility with the goal of training toward leading installation jobs.

Quality Assurance:

Conduct thorough quality checks on all service calls and installations to guarantee optimal functionality and customer satisfaction. Take your time — slow down to make sure everything has been gone over accurately.

Team Collaboration:

Collaborate with all team members to ensure all pertinent information is gathered and all parts required are available for your scheduled work. Communicate clearly with the team if new parts or anything else is needed to complete a project. Work alongside our installation team, ensuring compliance with safety standards and company protocols.

Client Interaction:

Interact with clients in a respectful and customer-centric manner, providing clear explanations of service procedures and addressing any concerns.

Documentation:

Document all service and installation activities, including detailed notes and photographs, to maintain accurate records for internal and client purposes.

Safety Compliance:

Enforce and adhere to safety protocols and regulations during installations, service calls, and maintenance procedures.

Continuous Learning:

Stay updated on industry trends, emerging technologies, and best practices — both to enhance your own skills and to build toward a leadership role on the installation side.

Shop/Truck Organization:

Maintain and organize tools, equipment, and inventory within vehicles to ensure efficiency and readiness for on-site jobs. Uphold company standards for vehicle care, including regular maintenance, cleanliness, and stocked inventory. Assist in shop organization and upkeep. Qualifications Proven experience in automatic gate installation and maintenance Welding experience required Strong technical skills in electrical, mechanical, and software aspects of gate systems Self-motivated to stay on task Excellent problem-solving and troubleshooting skills Customer-focused with exceptional communication skills Knowledge of safety protocols and regulations Valid driver's license Interest in growing into a leadership role on the installation side Previous automatic gate experience is a huge bonus Compensation Pay depends on experience level. Our Values These values serve as guiding principles for our company, shaping our culture, decisions, and interactions with clients, co-workers, and owners.

Continuous Improvement:

We foster a culture of continuous improvement, encouraging our team members to seek out opportunities for growth, learning, and skill enhancement.

Customer-Centric Approach:

Our customers are at the heart of everything we do. We prioritize their needs, preferences, and satisfaction in every project we undertake.

Innovation and Adaptability:

We embrace innovation and stay abreast of the latest technologies and trends in gate installation. We adapt to changes in the industry to offer cutting-edge solutions to our clients.

Ownership Mentality:

Every team member takes ownership of their responsibilities and is empowered to make decisions that benefit our customers and the company as a whole.

Reliability and Accountability:

We uphold our commitments and take full accountability for our actions and outcomes. Our clients can rely on us to deliver results consistently.

Collaboration and Teamwork:

We believe in the power of collaboration and teamwork. By leveraging each other's strengths and expertise, we enhance our collective performance and achieve greater success.

Transparency/Trust:

Integrity, trustworthiness and honesty are non-negotiables in everything we do. We conduct our business with the highest ethical standards, earning the trust and respect of our clients and partners.

Quality Craftsmanship:

We are committed to delivering the highest quality in our gate installations, ensuring durability, functionality, and aesthetic appeal.

Safety First:

The safety of our team members, clients, and the community is paramount. We adhere to strict safety protocols and prioritize creating a secure work environment. Benefits Collaborative and supportive team environment Comprehensive health and dental benefits Opportunities for professional growth

Retirement Program Pay:

$28.00 - $35.00 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person