Member Service Representative

Job Summary:

The Member Services Representative will complete deposits, withdrawals, and other financial interactions while providing excellent customer service to all members.

Supervisory Responsibilities:

None Duties/Responsibilities:

Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals. Accepts deposits, confirming accuracy of transaction. Prepares, verifies, and issues cashiers' checks. Enter transactions in credit union recordkeeping system, recording all transactions and producing member receipts. Evaluates checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents. Calculates daily transactions using appropriate technology. Balances all monies in cash drawers at the end of shifts. Accepts and counts inventories of cash and drafts each day. Maintains a work area that ensures the safety of all negotiables and confidential records. Responsible for answering and directing incoming calls with professionalism and efficiency, providing accurate information, and ensuring excellent customer service. Responsible for reviewing, investigating, and resolving debit card disputes efficiently, ensuring compliance with regulations, and providing exceptional customer service throughout the resolution process. Participates in the Member Services Representative ranking system (levels 1-4), with progression based on demonstrated proficiency, service excellence, operational knowledge, and achievement of performance benchmarks. Performs other related duties as assigned.

Required Skills/Abilities:

Excellent verbal communication skills. Excellent math skills. Trustworthiness and the ability to act with integrity. Thorough understanding of customer service.

Education and Experience:

High school diploma or equivalent is required. Previous experience working directly with the public is preferred.

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Physical Setting:

Office Education:

High school or equivalent (Required)

Experience:

Cash handling: 1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person