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EP
Energi People
Critical Operations Technician
Career Insights for Systems Support Specialist
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Scorecard
Based on Illinois data
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What they do
A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.
$64,791 / year median in Illinois
-2% projected decline
Job Description
Critical Operations Technician (Data Centre) ð On-site | Competitive Pay | Mission-Critical Environment Power the Infrastructure That Powers the World An industry-leading data centre operator is looking for a Critical Operations Technician to join its growing team. This is an opportunity to work at the heart of a high-performance, always-on environment, where your expertise directly impacts uptime, resilience, and operational excellence. If you thrive in fast-paced, hands-on technical roles and want to be part of a team that keeps critical infrastructure running 24/7 this role is for you. What Youll Be Doing As a Critical Operations Technician, youll take ownership of the day-to-day running of a mission-critical facility, ensuring all systems operate safely, efficiently, and without interruption. ð§ Hands-On Technical Work
- Operate, monitor, and maintain electrical, mechanical, and control systems
- Quickly diagnose and respond to faults, alarms, and system abnormalities
- Execute planned and reactive maintenance to the highest standards â¡ Electrical Systems
- Work across critical power infrastructure, including:
- UPS systems
- Switchgear
- PDUs and RPPs
- Support power distribution from utility to customer load âï¸ Mechanical & Cooling Systems
- Maintain complex cooling systems such as:
- Chilled water plants
CRAH/CRAC
units- HVAC and air-side systems
- Chillers and fan wall systems ð¥ Fire Life Safety
- Oversee fire detection and suppression systems, including:
- Pre-action and wet sprinkler systems
- Ensure full compliance with safety standards ð Optimisation & Improvement
- Analyse system performance and identify efficiency improvements
- Contribute to continuous improvement across the facility
- Support upgrades and infrastructure projects ð¢ Site Operations
- Conduct routine inspections and facility walkdowns
- Maintain accurate logs and maintenance records (CMMS)
- Support incident response, reporting, and root cause analysis What Were Looking For â Essential Experience
- 15 years in a data centre or mission-critical environment
- Strong working knowledge of:
- Electrical systems (UPS, transformers, ATS/STS, distribution)
- Mechanical systems (cooling infrastructure, HVAC, chillers)
- Experience with BMS/monitoring systems and CMMS platforms
- Ability to stay calm and effective under pressure â Desirable
- Experience in highly structured environments (e.g. military, critical engineering)
- Relevant technical qualifications or degree Whats In It For You
- ð° Competitive hourly rate ($40$45)
- ð Work with cutting-edge, high-availability infrastructure
- ð§ Opportunity to develop deep expertise in mission-critical environments
- ð¤ Join a collaborative, high-performing team
- ð¡ï¸ Comprehensive benefits package Working Environment
- 24/7 operational facility shift work required (including nights/weekends/on-call)
- Hands-on, physical role in a live technical environment
- High-impact position where your decisions matter Why Apply?
Find out more at https:
//energipeople.com/Benefits
- Dental Insurance