Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Proudly family-owned and operated, Wego is led by two generations of leadership who bring passion, vision, and a long-term commitment to our partners' success. Job Summary The IT Client Specialist is responsible for providing end-user support and maintaining Wego's global technology environment. This role serves as a primary technical resource for employees worldwide, supporting user lifecycle management, endpoint administration, and troubleshooting hardware, software, network, and cloud-based services. Responsibilities Provide technical support to employees across global offices through ticketing systems, remote support tools, Microsoft Teams, phone, and email. Manage employee onboarding, offboarding, transfers, and access changes. Administer user identities, groups, and permissions within Microsoft Entra ID, Okta, and other business applications. Deploy, configure, and maintain Windows and mobile devices using Microsoft Intune. Troubleshoot hardware, software, operating system, and network connectivity issues. Support Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, and related applications. Assist with software deployments, upgrades, patch management, and lifecycle management activities. Maintain accurate asset inventory and device records. Create documentation for troubleshooting steps, support procedures, and training materials. Escalate complex issues appropriately and collaborate with internal teams and external vendors for resolution. Support conference rooms, printers, and office technology in regional locations as needed. Assist with IT projects and continuous improvement initiatives. Key Qualifications Bachelor's degree in computer science, information technology, or related field. 4+ years working in an IT support, IT analyst, or systems support role. Experience supporting users in a Microsoft 365 cloud environment. Strong troubleshooting skills across Windows operating systems, Microsoft applications, hardware, networking, and peripherals. Familiar with configuring and maintaining accounts in Microsoft Entra ID and Okta. Knowledge of remote support and Remote Monitoring and Management (RMM) tools. Excellent customer service, communication, and organizational skills. Experience supporting a global or multi-site organization. Ability to manage multiple priorities in a fast-paced environment.