IT Solutions Engineer

Location:

Hauppauge, NY |

In-Office Employment Type:

Full-Time | 8:30am-5:30pm About Nerds That Care Nerds That Care has been the trusted IT partner for Long Island businesses since 2005. We're not a body shop — we're a close-knit team of about 30 professionals who genuinely care about the quality of our work and the relationships we build with our clients. If you're the kind of engineer who enjoys tackling complex technical challenges, thinking through the right solution, and being the expert others rely on when things get complicated, you'll fit right in. About the Role We're seeking a senior-level Solutions Engineer to serve as a high-level escalation and technical authority across client environments. This role focuses on advanced troubleshooting, architectural guidance, and solution validation — not day-to-day break/fix work or project execution. You'll be the escalation anchor our team turns to when problems are complex, environments are nuanced, and the solution needs careful thought. Key Responsibilities Advanced Technical Support & Escalation

• Serve as a Tier 3 escalation point for complex technical issues across client environments
• Resolve advanced infrastructure, network, and systems issues with minimal oversight
• Maintain clear communication with internal teams and clients while meeting SLA expectations
• Set the technical standard for problem diagnosis, resolution, and documentation Solution Design & Technical Guidance
• Design and recommend scalable, secure infrastructure and network solutions
• Evaluate existing client environments and identify gaps in performance, availability, and security
• Provide architectural guidance and validation without being responsible for project execution
• Support design decisions related to LAN, WAN, VPN, wireless, and cloud connectivity Network & Systems Expertise
• Support and optimize technologies including: o Microsoft 365, Azure, and cloud services o Network security and firewall platforms o Routing, switching, wireless, and VPN technologies o Backup, disaster recovery, and business continuity solutions
• Apply deep knowledge of DNS, IP routing, QoS, IPsec, and VoIP Documentation & Knowledge Sharing
• Maintain accurate system documentation and configuration standards
• Contribute to internal knowledge bases and technical procedures
• Share expertise and mentor engineers to elevate overall technical capability Required Qualifications
• 5+ years of experience in a client-facing IT role (MSP experience strongly preferred)
• Advanced expertise in network infrastructure, systems administration, and cloud platforms
• Proven experience in escalation-based or Tier 3 technical support roles
• Strong troubleshooting skills across complex, multi-client environments
• Ability to translate technical complexity into clear, plain-language communication Preferred Qualifications
• Experience supporting multi-site client environments
• Familiarity with disaster recovery and business continuity best practices
• Experience collaborating with service desk and systems teams in an MSP model
• Relevant certifications (Microsoft, networking, or security-focused) Why Nerds That Care
• Work on genuinely interesting, complex technical challenges
• No micromanagement — we trust our engineers to do great work
• A collaborative, low-ego team culture focused on doing things right
• Opportunity for long-term growth in a company with 20 years of steady success
• Competitive compensation and comprehensive benefits package, based on experience What We Offer Opportunities for skill development and career advancement Competitive compensation based on experience Competitive Benefits Package including: Health, Dental and Vision insurance Life and Disability insurance Paid time off, Sick time & Holidays Retirement Savings Options (401k)

Annual Bonuses and Profit Sharing Pay:

$90,000.00 - $130,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance

Work Location:

In person