Location :

Taylor, TX 76574 The Deskside Support Technician Associate will provide entry-level IT support focused on equipment logistics, workstation imaging, asset management, inventory tracking, and basic hardware troubleshooting. The role will support training events, new-hire equipment deployment, workstation upgrades, and day-to-day hardware needs while maintaining accurate IT asset records. This position is suited for a tech-savvy, organized, and dependable individual looking to build foundational IT support experience.

Job Responsibilities:

Set up IT equipment for training sessions, meetings, and events Tear down, collect, and return equipment after training sessions and events Image new workstations according to established procedures Contact end users to schedule equipment delivery and issuance Deliver and configure new-hire equipment for end users Assist with IT asset management, equipment issuance, recycling, and tracking Maintain accurate records of equipment location, status, and availability Maintain inventory logs and perform periodic physical audits of IT storage areas Monitor equipment and supply levels and restock IT storage areas as needed Assist with troubleshooting basic hardware issues requiring repair Support floor-level hardware issues involving keyboards, mice, monitors, docking stations, and related equipment Perform basic cable management and workstation organization Perform drive cloning when additional storage capacity is required Assist with Windows 11 upgrades following documented procedures Provide professional customer service during equipment deliveries, exchanges, and support activities Create or update simple how-to guides and checklists for common setup tasks Log basic ticket updates and status notes for completed assignments Shadow senior technicians during basic troubleshooting activities to develop technical support skills Follow established procedures and instructions to complete assigned tasks accurately Maintain strong organization and attention to detail when managing IT equipment and inventory Perform additional deskside support and equipment management duties as assigned

Skills:

Deskside Support IT Equipment Logistics Hardware Troubleshooting Workstation Imaging Asset Management IT Inventory Management Windows 11 Drive Cloning Hardware Deployment Equipment Setup and Configuration Monitor and Docking Station Support Keyboard and Mouse Troubleshooting Cable Management Ticketing Systems Inventory Tracking IT Documentation Basic Technical Support Customer Service Organizational Skills Attention to

Detail Problem Solving Communication Skills Education/Experience:

High school diploma or equivalent. A+ Certification preferred.