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C
Confidential
HVAC Service Manager
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Nevada data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$73,207 / year median in Nevada
+1% projected growth
Job Description
A well-established mechanical/HVAC company is seeking an experienced HVAC Service Manager to join our team. This is a fast-paced leadership position for an individual with a strong background in HVAC service, mechanical construction, and team management.
The ideal candidate is a hands-on leader who understands both the technical and operational sides of HVAC service. This individual will oversee service operations, support technicians, coordinate scheduling and dispatch, maintain customer relationships, and help ensure projects and service work are completed safely, efficiently, on time, and within budget.
We are looking for someone who takes pride in doing the job right, leads by example, communicates effectively, and can thrive in a demanding environment. Responsibilities Lead, manage, mentor, and support HVAC service technicians. Coordinate and manage daily schedules and dispatching of service technicians. Plan, assign, inspect, and supervise maintenance, repair, startup, and HVAC construction activities. Provide technical and operational support to field technicians. Review plans, specifications, and contracts as needed. Ensure equipment startups and service work are completed properly, on schedule, and within budget. Determine labor, material, and time requirements for HVAC service work. Monitor and maintain vehicle, equipment, parts, and material inventory. Ensure required parts and materials are ordered accurately and in a timely manner. Review completed work and follow up with customers as needed. Maintain accurate service records, customer information, reports, and other documentation. Prepare and submit required service reports. Assist with managing and coordinating dispatch operations. Develop and maintain strong relationships with customers, vendors, and employees. Attend project and operational meetings as required. Provide forecasting and support for service sales and operational needs. Establish clear performance expectations and provide ongoing coaching and development to service personnel. Conduct regular one-on-one meetings, performance reviews, and coaching with team members. Help maintain a positive, professional, and accountable work environment. Answer and respond to phone calls and service-related inquiries throughout the day. Provide after-hours support for urgent service situations, job-site emergencies, and technician assistance when needed. Maintain organized and complete records. Attend required training and company meetings. Perform other duties related to service operations as needed. Qualifications Minimum of 3 years of HVAC field experience . Minimum of 3 years of leadership or management experience. Proficiency with Microsoft Word and Excel. Experience with QuickBooks is a plus. High school diploma or equivalent required.
The ideal candidate is a hands-on leader who understands both the technical and operational sides of HVAC service. This individual will oversee service operations, support technicians, coordinate scheduling and dispatch, maintain customer relationships, and help ensure projects and service work are completed safely, efficiently, on time, and within budget.
We are looking for someone who takes pride in doing the job right, leads by example, communicates effectively, and can thrive in a demanding environment. Responsibilities Lead, manage, mentor, and support HVAC service technicians. Coordinate and manage daily schedules and dispatching of service technicians. Plan, assign, inspect, and supervise maintenance, repair, startup, and HVAC construction activities. Provide technical and operational support to field technicians. Review plans, specifications, and contracts as needed. Ensure equipment startups and service work are completed properly, on schedule, and within budget. Determine labor, material, and time requirements for HVAC service work. Monitor and maintain vehicle, equipment, parts, and material inventory. Ensure required parts and materials are ordered accurately and in a timely manner. Review completed work and follow up with customers as needed. Maintain accurate service records, customer information, reports, and other documentation. Prepare and submit required service reports. Assist with managing and coordinating dispatch operations. Develop and maintain strong relationships with customers, vendors, and employees. Attend project and operational meetings as required. Provide forecasting and support for service sales and operational needs. Establish clear performance expectations and provide ongoing coaching and development to service personnel. Conduct regular one-on-one meetings, performance reviews, and coaching with team members. Help maintain a positive, professional, and accountable work environment. Answer and respond to phone calls and service-related inquiries throughout the day. Provide after-hours support for urgent service situations, job-site emergencies, and technician assistance when needed. Maintain organized and complete records. Attend required training and company meetings. Perform other duties related to service operations as needed. Qualifications Minimum of 3 years of HVAC field experience . Minimum of 3 years of leadership or management experience. Proficiency with Microsoft Word and Excel. Experience with QuickBooks is a plus. High school diploma or equivalent required.