Client Experience & Operations Coordinator

Become the Heart of Operations & Client Experience at Nejasmich Developments Today!

Position:

Client Experience & Operations Coordinator Company:

Nejasmich Developments Pay Range:

$85,000-$95,000 per year +

Year-End Bonus Employment Type:

Full-Time Location:

San Mateo, CA Industry:

Residential General Construction Job Overview Nejasmich Developments is hiring a Client Experience & Operations Coordinator to drive exceptional organization, communication, and brand experience across our growing construction firm. This is a full-time, office-based role ideal for someone highly organized, tech-savvy, and polished in client and team communication. You'll be the hub of our administrative systems, client onboarding, internal operations, and polished proposal processes. If you enjoy structure, are detail-obsessed, and thrive in fast-paced, design-forward environments, we want to hear from you. Who We Are Nejasmich Developments is a residential general contractor specializing in building beautiful, custom homes. We're a team that believes in collaboration, craftsmanship, and continual improvement. When you join us, you're not just taking a job—you're becoming part of something great. We build homes that matter and foster a team atmosphere that values every voice. Learn more at www.nejasmichinc.com . Key Responsibilities Administrative & Operational Support (40%) Manage accounts payable/receivable workflows and subcontractor compliance documentation. Support permits, contract preparation, digital filing systems, and office logistics. Schedule internal meetings, maintain checklists, SOPs, and track action items. Client Experience Coordination (20%) Act as the first point of contact for new inquiries and prospective clients. Qualify leads, schedule meetings, and prepare branded onboarding materials. Maintain prompt and professional communication throughout the pre-construction process. Sales Support (20%) Maintain CRM and sales pipeline data. Assist in preparing polished, branded proposal packages and templates. Organize marketing assets such as testimonials and project photos. Social Media Coordination (10-15%) Collect, organize, and label project photos and videos. Draft and schedule posts/stories using brand templates. Track social media analytics and respond to basic inquiries. Qualifications 3-10 years in administrative, office coordination, or operations roles. Experience in construction, interior design, real estate, or architecture is a plus. Strong written and verbal communication skills. Proficient in Gmail, Google Drive, Airtable, Monday.com, Dropbox, and CRM platforms. Tech-savvy, detail-oriented, and dependable. Professional, polished presence; proactive, structured, and process-driven.

Benefits Compensation & Pay:

$70,000-$100,000 per year +

Year-End Bonus Health & Wellness:

Medical Insurance Retirement:

Retirement Savings Program Work-Life Balance:

Paid Time Off (Holidays, Vacation, Sick Days)

Career Growth:

Tech Package (smartphone or tablet); opportunity to work in a continuous improvement-focused environment

Culture:

Tight-knit, collaborative team building amazing homes with purpose Schedule Full-Time — Monday to Friday Based on-site at the main office; remote work is not offered for this position Location Onsite at Nejasmich Developments — exact location to be confirmed based on company HQ Equal Employment Opportunity We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. Compliance Statement A professional review will be completed as part of the onboarding process, in compliance with applicable laws. #MGC25