Service Advisor

Service Advisor L&S MotorWerks Elk Grove, CA Job Details Full-time $72,800

• $115,000 a year 11 hours ago Benefits Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Service writing Customer relationship building Customer returns handling Phone communication Workflow management (operations management method) Repair estimation Communication skills Entry level Client interaction via phone calls Full Job Description Join Our Growing Team at L&S Motorwerks!

L&S Motorwerks is a locally owned and expanding auto repair shop, and we're looking for a motivated Service Advisor to join our team. We are currently expanding our scope of work from a European-focused specialty shop to also servicing Asian and Domestic vehicles, along with opening a second location. This is an exciting time to join our team as we continue to grow. We take pride in providing honest, high-quality service while building long-term relationships with our customers. As our business continues to grow, we're looking for someone who wants to grow with us and play a key role in delivering a great customer experience every day. We Look Out for Our Team.

We offer:

5-day work week

• Enjoy your weekends off. Paid Time Off (PTO)
• Vacation, sick time, and holidays. Health, Dental & Vision Insurance
• 50% covered by employer. Retirement Plan
• 401(k) W/ employer match. Continued Growth
• Ongoing training and development. Positive Work Environment
• A supportive, team-focused, drama-free shop.

About the

Role:

As a Service Advisor, you'll be the main point of contact for our customers, helping guide them through the repair process from start to finish. You'll keep communication clear between customers and technicians while ensuring a smooth and efficient workflow.

Responsibilities:

Act as the main point of contact between customers and technicians, making sure communication is clear and everyone is on the same page. Create accurate estimates by factoring in parts, labor, and supplies, and communicate costs with customers. Prepare and manage repair orders (ROs), including approvals and documentation in our shop management system. Communicate additional service or repair needs based on inspections. Keep customers informed on timelines, costs, and progress. Handle warranty claims when applicable. Order, receive, and process returned parts as needed.

What We're Looking For:

Someone who takes pride in their work and genuinely cares about customers. Strong communication skills (in-person and over the phone). Ability to stay organized and manage multiple tasks in a fast-paced environment. Team-oriented mindset and willingness to support others. Automotive experience a plus.

Compensation & Perks:

Base pay + commission structure based on performance. Employee discounts. Benefits available for full-time employees (waiting period may apply).

About Us:

At L&S Motorwerks, we're a local business that's continuing to grow, and we believe that success comes from strong teamwork, clear communication, and doing right by our customers every time. We're committed to creating an environment where people enjoy coming to work, support each other, and take pride in what they do. If you're looking for a place where you can grow, be part of a solid team, and make a real impact, we'd love to hear from you.