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The Promenade Grille
Customer Service Associate
Career Insights for Customer Service Representative (General)
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Based on Maryland data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,684 / year median in Maryland
-16% projected decline
Job Description
Job Overview We are seeking a dynamic and enthusiastic Customer Service Associate to join our team! In this vital role, you will serve as the frontline warrior for our company, providing exceptional support to clients and ensuring their needs are met with professionalism and care. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a seamless customer experience. This paid position offers an exciting opportunity to develop your communication skills, enhance your technical proficiency, and grow within a vibrant organization committed to excellence. Responsibilities Respond promptly and courteously to customer inquiries via phone, and in person. Demonstrating excellent phone etiquette and communication skills. Collaborate with team members to resolve complaints in a timel, friendly and efficient manner. Handle cash transactions when necessary with precision and integrity, ensuring accurate cash handling procedures are followed Process credit card transaction's. Hand dip ice cream, make milkshakes, Italian ice. Make beverages to order. Willingness to do the dishes, mop and sweep the floor is required. Requirements Fluency in English; bilingual abilities are a plus for serving diverse client bases Proven experience in customer service. Excellent organizational skills with the ability to multitask in a fast-paced setting Strong problem-solving skills with a focus on delivering exceptional client service. Demonstrated ability to communicate clearly through writing and verbal channels while maintaining professionalism. Join us as a Customer Service Associate and become an essential part of a team dedicated to delivering outstanding client experiences! Your energy, organization, and problem-solving talents will help us build lasting relationships while advancing your career in a supportive environment!