Find & Apply For Customer Service Manager Jobs in Crownsville, Maryland

Love dogs? Skilled in providing exceptional customer service? Enjoy developing and leading a team? About Us Happy Tails Pet Resort is a family-owned and operated pet care business proudly serving the community since 1992. What began as a small, family-run operation has grown into a premier full-service pet resort offering lodging, doggie daycare, and professional bathing services. With a strong family legacy and a passion for exceptional pet care, we're dedicated to providing a safe, fun, and loving home-away-from-home for every pet. Our team takes pride in treating each furry guest like family and delivering the highest standard of care every day. About the Position We are looking for a high-energy, polished individual to join our team as Guest Services Manager . This role combines team leadership, customer service, sales, scheduling, occupancy management, and marketing to support the company's operational and revenue goals. Ideal Candidate 2+ years of customer service and/or management experience 1+ years of Sales and/or Marketing experience Previous experience managing a team of 5+ staff with experience in incentives and goals Experience with employee hiring, termination, and scheduling experience Exhibits a positive, enthusiastic, and cheerful demeanor toward others Self-motivated with strong work ethic, time management skills, & attention to detail Leads by example by being a professional and respectful example for the team Effective written and verbal communication skills, including accurate record-keeping skills Ability to handle a busy daily schedule and ensure completion of daily goals Ability to consistently hold individuals accountable when necessary Duties Assist in oversight of front desk operations, including client arrival and departure procedures, accurate documentation, and pet information Oversee the interviewing and training of new front desk/reception staff Manage and provide performance feedback for front desk/reception staff Resolve any dog and client issues in a positive, professional manner Develop and continually review/update department procedures Ensure all staff members are practicing current department procedures Maintain inventory of lobby and other departments as needed Assist in other pet care departments when needed Review and address any Open Invoices Monitor list of VIP Lodging and Daycare clients Review invoices for accuracy Schedule Monday through Friday from 7:00 am to 3:00 pm. With occasional Saturday or Sunday shifts swapped out for a weekday shift as needed. What We Offer Competitive pay of $22 to $25 an hour Paid time off Health and dental insurance Employee discounts Work in one of the most fun and rewarding industries!

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off

Work Location:

In person