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Now viewing: Customer Service Rep (5296)
D
Domino's
Customer Service Rep (5296)
Job Description
Job DescriptionWe're looking for a Customer Service Rep to join our team in Albany, United States. In this role, you'll be the friendly face of our organization, helping customers with their inquiries and ensuring they have a positive experience with our products and services. You'll work in a fast-paced environment where your empathetic approach and problem-solving skills will make a real difference in customer satisfaction and loyalty.
Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional mannerListen actively to customer concerns and provide accurate, helpful solutionsTroubleshoot customer issues and resolve complaints with patience and understandingMaintain detailed and accurate records of customer interactions and transactionsProvide product and service information to customers, answering questions thoroughlyFollow up with customers to ensure their issues have been resolved satisfactorilyMeet or exceed performance metrics including response time, resolution rate, and customer satisfaction scoresEscalate complex or unresolved issues to appropriate departments or supervisorsCustomize solutions based on individual customer needs and preferencesAdhere to company policies and procedures while maintaining a supportive attitude toward customersQualificationsProven customer service experience or equivalent work experience in a customer-facing roleExcellent communication skills, both written and verbalStrong active listening and empathetic approach to customer interactionsProficiency with computer systems and ability to learn new software quicklyAbility to multitask and manage multiple customer inquiries simultaneouslyProblem-solving skills with a focus on finding customer-centered solutionsPatience and composure when handling difficult or frustrated customersTyping speed of at least 40 words per minute
Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional mannerListen actively to customer concerns and provide accurate, helpful solutionsTroubleshoot customer issues and resolve complaints with patience and understandingMaintain detailed and accurate records of customer interactions and transactionsProvide product and service information to customers, answering questions thoroughlyFollow up with customers to ensure their issues have been resolved satisfactorilyMeet or exceed performance metrics including response time, resolution rate, and customer satisfaction scoresEscalate complex or unresolved issues to appropriate departments or supervisorsCustomize solutions based on individual customer needs and preferencesAdhere to company policies and procedures while maintaining a supportive attitude toward customersQualificationsProven customer service experience or equivalent work experience in a customer-facing roleExcellent communication skills, both written and verbalStrong active listening and empathetic approach to customer interactionsProficiency with computer systems and ability to learn new software quicklyAbility to multitask and manage multiple customer inquiries simultaneouslyProblem-solving skills with a focus on finding customer-centered solutionsPatience and composure when handling difficult or frustrated customersTyping speed of at least 40 words per minute