Customer Service Representative (CSR) / Dispatcher Growth into Office Manager

Customer Service Representative (CSR) / Dispatcher•Growth into Office Manager Frinj Energy•

Heating & Air Conditioning Location:

Corona, CA Job Type:

Full-Time Pay:

$20•30/hr + Performance Bonuses About the Role We are hiring a Customer Service Representative / Dispatcher who wants more than just a job. This is a growth position into Office Manager for someone who wants to help build a company from the ground up. You will be directly involved in: Dispatching Customer service Marketing support Business operations If you are driven, organized, and want to grow into leadership—this is your opportunity. Key Responsibilities (Indeed Keywords Included) Dispatch HVAC technicians using ServiceTitan software Answer inbound calls and convert leads into booked appointments Schedule service calls and optimize technician routes Manage customer communication (phone, text, email) Follow up on estimates, unsold leads, and maintenance agreements Maintain CRM accuracy and job tracking in ServiceTitan Support HVAC marketing efforts (social media, review requests, follow-ups) Assist with office operations, reporting, and process building Growth Opportunity Clear path to Office Manager position Opportunity to build systems and lead a growing HVAC company Direct mentorship from ownership Requirements Experience in customer service, dispatching, or call center Experience with ServiceTitan (preferred) Strong phone and communication skills Highly organized and detail-oriented Ability to multitask in a fast-paced environment Self-starter with leadership mindset Important (Transparency Section) No health insurance or benefits at this time As the company grows, benefits are expected within 12-24 months This is an opportunity for someone who wants long-term growth, not short-term comfort Compensation Hourly pay based on experience Performance bonuses tied to: Booking rate Revenue support Customer satisfaction Why Join Us Fast-growing HVAC company in Corona and surrounding areas Build your career into leadership Be part of something from the early stages High-impact role with real responsibility How to Apply Submit your resume and answer this question: "Why do you want to help build a company from the ground up?"

Pay:

$20.00•$30.00 per hour

Benefits:

Referral program Retirement plan

Work Location:

In person