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Find & Apply For Housekeeping / Environmental Services Supervisor Jobs in Birch Run, Michigan
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Now viewing: Housekeeping Supervisor
CI
Country Inns & Suites
Housekeeping Supervisor
Job Description
We are looking for a supervisor that oversees the management of the entire housekeeping staff in order to meet financial goals and uphold customer satisfaction. The housekeeping supervisor ensures that all policies and procedures are followed in order to uphold company standards. Responsibilities Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. Contributes to the successful development of the Regional Manager and other direct reports. Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. May review all departmental schedules for accuracy and staffing demands. Skills Work experience as a Hotel Front Desk Agent & Supervisor or similar role Experience with hotel reservations software, like ChoiceAdvantage, Opera, etc. Experience in all phases of hotel management, including sales and marketing, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms and housekeeping. Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred. Must possess leadership skills to motivate and train staff to ensure accomplishment of goals. Must have solid long-range planning and development skills. Excellent organizational and prioritization skills. Excellent decision maker. Ability to work independently. Superior customer service skills. Excellent communication and presentation skills. Guest Service Offer guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations. Ensures systems and procedures are in place and followed for guest safety and security.