The highest paying customer service jobs include Customer Success Manager ($70,000–$120,000), Call Center Director ($90,000–$130,000), Client Services Director ($100,000–$140,000), and Technical Support Manager ($80,000–$110,000). Salaries vary by industry, location, and experience level.
High-paying customer service jobs reward professionals who demonstrate strong communication skills, problem solving abilities, and leadership in fast-paced environments. These roles exist across various industries including tech, hospitality, healthcare, and finance. Below, we explore the top-paying positions, required skills, and tips for career advancement in the customer service field.
What Defines a High-Paying Customer Service Job
A high-paying customer service job earns over $70,000 annually and involves advanced responsibilities or industry-specific expertise.
These roles typically include:
- Leadership or team management duties
- Technical expertise, especially with hardware and software issues
- Experience handling complex customer inquiries or escalations
- Strong organizational skills and understanding of internal databases
Most high-paying roles require at least a high school diploma, with many favoring a bachelor’s degree in business administration, computer science, or a relevant field.
Customer Success Manager (CSM)
Customer Success Managers earn between $70,000–$120,000 per year and focus on helping clients use products successfully to meet business goals.
This role is common in the tech sector, especially within SaaS companies. CSMs reduce churn, support onboarding, and collaborate with other departments to ensure customer needs are met.
Key Responsibilities:
- Maintain ongoing customer interactions and track satisfaction
- Handle client inquiries and provide account solutions
- Work closely with product and engineering teams to resolve technical issues
Required Skills:
- Excellent communication
- Strong understanding of software platforms
- Customer service skills and analytical thinking
Technical Support Manager
Technical Support Managers earn $80,000–$110,000 annually and lead teams that resolve hardware and software issues.
This job is highly valued in IT and telecommunications, where timely support and advanced troubleshooting are essential.
Key Duties:
- Oversee help desk analyst teams
- Handle escalations involving complex software issues
- Manage service workflows and improve response times
Common Industries:
- Tech firms
- Managed IT service providers
- Health care platforms requiring HIPAA-compliant support
Call Center Manager
Call Center Managers make $75,000–$95,000 annually by supervising large customer service teams that handle inbound calls and outbound calls.
They monitor KPIs, implement training, and manage operational budgets for the contact center.
Role Summary:
- Coach agents on handling customer inquiries and delivering excellent customer service
- Balance staffing needs and create shift schedules
- Review data from internal databases to increase efficiency
Call centers serve various industries like finance, health care, and telecommunications.
Remote Customer Service Jobs That Pay Well
Remote customer service jobs such as Customer Account Specialist or Remote Client Support Manager pay up to $130,000 annually.
Many companies now offer competitive salaries for virtual roles requiring prior customer service experience, excellent interpersonal skills, and technical fluency.
Top Companies Hiring Remotely:
- Superhuman (Customer Success Manager: $91K–$130K)
- Brightwheel (Customer Account Specialist: Up to $80K + commission)
Required Tools & Skills:
- Familiarity with CRM platforms
- Excellent customer service and typing speed
- Comfort using chat and video support tools
Remote roles are especially common in consumer services, education tech, and SaaS companies.
Entry Points into High-Paying Customer Service Jobs
Entry-level roles like Receptionist or Help Desk Analyst start around $50,000 and offer quick growth opportunities.
Candidates with a high school diploma and strong communication skills can enter the customer service industry and move up with certifications or additional training.
Growth Path Example:
- Receptionist → 2. Member Service Representative → 3. Client Services Manager
- Help Desk Support → 3. Technical Support Analyst → 4. IT Support Manager
Valuable Certifications:
- CompTIA A+ (for IT support)
- Certified Customer Service Professional (CCSP)
- Google IT Support Certificate
These credentials increase credibility and access to roles with higher average salary potential.
How to Land a High-Paying Customer Service Job
To land a high-paying customer service job, develop technical knowledge, improve organizational skills, and gain experience managing customer interactions.
Step-by-Step Guide:
- Build customer service skills: Focus on active listening, empathy, and conflict resolution.
- Practice technical troubleshooting: Especially for roles involving software issues or internal databases.
- Use clear metrics: Track your impact on customer satisfaction scores, resolution times, and complaint reduction.
- Apply to roles in top-paying industries like finance, tech, and the hospitality industry.
- Update your resume with quantifiable results from your current or previous customer service roles.
Table of Highest Paying Customer Service Jobs
| Job Title | Company | Average Salary | Primary Duties |
|---|---|---|---|
| Front Desk Manager | Hyatt, Hilton, Crescent Hotels & Resorts | $77,214 per year | Train and lead front desk staff, handle escalated customer issues, ensure smooth operations |
| Client Services Manager | PwC, RSM, APR Insurance Careers | $71,856 per year | Oversee client satisfaction, manage complaints, lead service teams |
| Service Adviser | Hendrick Automotive Group, Toyota | $69,041 per year | Schedule appointments, liaise between customers and technicians |
| Technical Support Representative | Kelly Services, HP | $59,210 per year | Resolve technical issues, provide software and hardware troubleshooting |
| Member Services Representative | YMCA, VMware | $55,340 per year | Assist with member inquiries, upsell services, manage transactions |
| Help Desk Analyst | General Dynamics IT | $54,771 per year | Provide IT support, ensure security compliance, run system updates |
| Receptionist | H&R Block, Back Office Betties | $52,621 per year | Greet customers, answer phones, document complaints |
| Account Coordinator | Elevance Health | $51,106 per year | Prepare contracts, coordinate meetings, manage performance reports |
| Concierge | Marriott International | $49,019 per year | Handle restaurant reservations, guest services, general hotel inquiries |
Common Questions About Customer Service Jobs
Below are common questions we get asked.
What skills are essential to land high-paying customer service jobs?
Advanced communication skills, problem solving abilities, technical knowledge, and experience managing customer accounts are essential. For example, Technical Support Representatives often troubleshoot complex software issues, while Client Services Managers lead customer service teams.
Are there remote customer service jobs that pay well?
Yes. Remote roles such as Customer Success Manager at Superhuman ($91K–$130K) and Account Specialist at Brightwheel (up to $80K) offer competitive salaries. These jobs often require experience with CRM systems, managing customer inquiries, and providing excellent customer service across channels.
Can entry-level candidates secure high-paying customer service jobs?
Entry-level candidates typically start at $38,000–$52,000 but can move into higher-paying roles within 1–3 years. Gaining certifications like CompTIA A+ or CCSP and developing excellent communication can fast-track promotion to roles like Help Desk Analyst or Front Desk Manager.
What industries offer the highest-paying customer service positions?
Industries like tech, finance, hospitality, and automotive provide top-paying service roles. For example:
– IT: Technical Support Representative ($59K–$110K)
– Hospitality: Front Desk Manager ($77K)
– Automotive: Service Adviser ($69K)
– Finance: Client Services Manager ($71K)
These industries demand specialized customer service skills and industry knowledge, leading to higher average salaries.
Final Thoughts
Customer service careers are no longer low-wage dead ends. High-paying jobs now exist for professionals who demonstrate excellent interpersonal skills, technical fluency, and leadership. Roles such as Customer Success Manager, Front Desk Manager, and Client Services Director provide excellent pay, job security, and a clear path for career advancement across various industries.
By investing in skills, targeting high-value sectors, and leveraging experience in customer interactions, professionals can build long-term, well-paid careers in the customer service industry.
