ServiceNow Administrator Position Available In Randolph, North Carolina

Job Description Daily Responsibilities:

Maintains stability and usability of the platform Performs application maintenance to include performance monitoring and error identification/remediation Manages support for incidents Manages update set creation and migration Leads ServiceNow upgrade planning and execution Manages instance security, user/group access, administration, access control lists, etc.

Job Duties:

Administer, configure, and maintain the ServiceNow platform across all modules, including managing out-of-the-box functionality Perform enhancements, upgrades, and maintenance on ServiceNow platforms as necessary Develop and implement fixes for bugs and issues found in ServiceNow Create and modify forms, fields, and flow according to requirements Design and create dashboards and reports to support business operations Resolve incidents and service requests promptly Ensure the security of the ServiceNow platform, including compliance with regulations and internal policies Collaborate with developers on release management activities Utilize ServiceNow scripting modules such as Client Scripts, UI Policies, Business Rules, etc. Create and modify knowledge base articles to enhance user support and documentation We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . The EEOC “Know Your Rights” Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review

Insight Global’s Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 4 years of experience maintaining the ServiceNow platform, including administering, configuring, upgrades, system health, and incident management 4 years of experience with Service Management (ITSM) is required Experience integrating ServiceNow with other applications Experience with at least 2 of the following modules

ITSM, ITOM, SPM, CSM

Experience with service catalog items, workflows, UI policies, client scripts, notifications, surveys, SLAs, metrics, reports, and dashboards. Certified ServiceNow System Administrator Certification ITIL v4 certification null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.